Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 15715 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 25858 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53039 Views
  • 55 replies
  • 13 Helpful

Resolved! Tablet

I am looking to upgrade to a tablet /i pad would I be able to get a quote

johnod87 by Visitor
  • 272 Views
  • 1 replies
  • 1 Helpful

Resolved! Cancelling SIM Only during cooling off period

I have just started  a SIM only contract with EE yesterday, and the network is not existent in my house that is of no use to me at all, and my mobile does not allow Wi-Fi calling.  Can I cancel the contract within 14 days by switching operators via u...

Bad service

Getting charged for Spotify through my bill and when I try to log in to sort it its always being fixed. I'm livid 

Daz222 by Explorer
  • 306 Views
  • 1 replies
  • 0 Helpful

Contracts

I would like a new phone but I can’t afford the contracts online. My budget is around 20-30 pounds. What can you do for me?

Paying my bill!

So they want to do maintenance to our Amazing network but I can't pay my bill.Regardless of there maintenance I should be able to pay my bill like I do with every bill every month the same time!