Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Brother passed away, not the account holder

Good evening all,My mum is in a bit of a dilemma, unfortunately my brother passed away last week & he has a mobile phone on EE. My mum is the account holder as he was autistic so he was unable to set up the contract himself & he just paid her the mon...

Resolved! I would like to know how I get to view my calls as need to find a number?

I would like to know how I get to view my calls as need to find a number?

Resolved! About billing

Charged with spend cap

I’ve had a charge on my bill, even though I have a spend cap. £8.45 twice on 4 aug for travel data add on. This is already included in my plan. This in on my daughter’s plan and she has been on holiday with her mum. I’m assuming that’s where it came ...

Resolved! Bills

Please how can I make payment of my bill because the site is not working

Resolved! Pay bill

Resolved! End contractv

My tablet is due to end how do I make sure it's not renewed

Resolved! Hii . I want to stop my EE plan. How I can do this . Please suggest me

Resolved! Upgrade question

My contract expires in the next couple of days and I’m going to upgrade with EE. Do I need to cancel the current contract when I upgrade or is that done automatically once I start the new tariff? Seems like a stupid question but don’t want to be payi...

Unable to View Account

Hey, I am unable to view anything to do with my account on the app or on the desktop version. I spoke to an assistant who advised there has been an ongoing problem with the app for over a year but I need to be able to see my bills etc.It appears I ha...