Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Ending my contract

Hi. My contract is due to end on 30th March. I like my phone and font need to upgrade. I’d like a deal with. 8GB . I have found one elsewhere for £9 a month. How do I go about cancelling my account with EE?

Contract

Hi

Do ee have an email address?

Resolved! Account balance

I recently received a bill via a letter and was informed that if it wasn't paid, it would be passed to a debt collection agency.I wrote a cheque and sent it off and it was redeemed by EE. It was confirmed on my bank statement that it had been paid.Ho...

Billing

I have moved to sim only which is lower than my old bill but i now have £20 extra on this months bill

sim-only contract vs subscription packs

I currently use my EE sim on a subscription pack: £10 for 8 GB.and I'm thinking of connecting a smart watch (from another retailer) to my phone. EE says I should have a contract to have an esim of the same number as my phone's on the smart watch. i.e...

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Have paid my bill late and it still hasn't shown on my app hours later

Bill

Hi I paid my account on line and it’s saying it’s still to be paid. I have checked my bank account and it has definitely been taken out

Why won't EE allow me to make a payment?

I haven't used my ee homefi for nearly a year and these filthy scumbags are continuing to charge me. I've gotten behind on the payments, being chased by debt collectors, and unable to update to my new address. The staff on the phone line are utterly ...

Trade in

Hi, I’ve recently upgraded and have accepted a trade in offer but not received instructions on how to trade in. Unsure where to go ?