Roaming abroad pass but still being charged

[R_m_l1]

I have the EE roaming abroad pass as an inclusive extra 

when I go to check roaming countries it says I’ll be charged £2.47 but says I have a smart plan and can chose to add a pass when I do this it says my I already have the pass 

 Confused as to why I’m then having to pay EU roaming charged when I have this pass 

[chistery · Accepted solution]

Hi @R_m_l1 

Everyone gets the roam in EU add-on but the roaming pass will override this so you won't get charged as long as you're in a valid country.

[XRaySpeX]

Anyway the £2.47 only comes into play when you are in the EU.

[R_m_l1]

The confusion was the the 150 service was telling me that I would be charged £2.47 per day but then would tell me I have the roaming pass as an add on 

thankfully looks to be sorted landed in the country and has told me I can use my data etc for free 

not sure why the service was saying one thing then something different