23-11-2024 06:59 AM
I have the EE roaming abroad pass as an inclusive extra
when I go to check roaming countries it says I’ll be charged £2.47 but says I have a smart plan and can chose to add a pass when I do this it says my I already have the pass
Confused as to why I’m then having to pay EU roaming charged when I have this pass
Solved! See the answer below or view the solution in context.
23-11-2024 08:23 AM
Hi @R_m_l1
Everyone gets the roam in EU add-on but the roaming pass will override this so you won't get charged as long as you're in a valid country.
23-11-2024 08:23 AM
Hi @R_m_l1
Everyone gets the roam in EU add-on but the roaming pass will override this so you won't get charged as long as you're in a valid country.
23-11-2024 10:56 AM
Anyway the £2.47 only comes into play when you are in the EU.
23-11-2024 12:28 PM
The confusion was the the 150 service was telling me that I would be charged £2.47 per day but then would tell me I have the roaming pass as an add on
thankfully looks to be sorted landed in the country and has told me I can use my data etc for free
not sure why the service was saying one thing then something different