Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Trade in

Hi, I’ve recently upgraded and have accepted a trade in offer but not received instructions on how to trade in. Unsure where to go ?

Resolved! Where can I view the price increases

Hi,I’ve deleted an email which I received from yourselves which outlined the price increases for the mobile phone contract, SIM only contract and tablet contract I have.I’m wanting to budget for April, as I do every month, therefore I’m wondering whe...

Resolved! Upgrade

I’m a year in to my sim only upgrade and wondered if I went to another provider and cancelled this line, would there be a charge?

Most recent bill is error. I need to have a refund...

My most recent bill is a couple of hundred pounds higher than any other bill. It is clearly in error. TBH my son and I have been abroad but we have both paid a one-off cover all fee so that we did not incur excessive charges. On the web site there...

Late payment

Hi, I was wondering if anyone could help. I received a letter today to say my February bill is outstanding it's produced on the 9th and usually paid the 17th. I was told this is a late payment and will end up on credit file. I paid the balance today...

Resolved! I need to cancel

Resolved! Charged for receiving texts from Australia

Hi,I had to text my friend in Australia who had a Australian mobile number. I assumed I might get charged but when I checked my recent bill I have been charged for more then the texts I received and sent. It appears I have been charged for the tex...

Contracts

I am currently paying for 2 telephones and a tablet.I had to get a replacement phone as my other one was stolen a year ago.The contract on the stolen phone has now expired.How do I cancel the expired contract whilst still kerping my original phone no...

Resolved! I would like a new contract

I would like a contract with you

Resolved! I am on a paymentally contract

I am on a paymentally contract contract with my SIM and Mobile phone but I am now wanting to get a now wanting to get a different mobile number can I keep my current pay monthly contract monthly contract and get a different number?