Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 69601 Views
  • 72 replies
  • 15 Helpful

I am getting the same message today and my phone will no longer send texts? Like you I have checked our account and we are well within limits so can’t understand this.

AR268 by Visitor
  • 452 Views
  • 1 replies
  • 1 Helpful

Buying as good as new phones

Hello! am trying to buy a good as new phone and add that as an upgrade to my existing EE number but i am not able to buy one as it doesn't show up on my upgrade options, only new phones.How can i buy one and if i go ahead and buy one outside my exist...

kmah by Explorer
  • 771 Views
  • 3 replies
  • 0 Helpful

Resolved! Upgrades

Hello, what’s with this new Flex pay upgrade plans. What happened to the old way of taking out a phone upgrade, is that option no longer feasible for new upgrades or all phone upgrades must be via flex pay option. 

Resolved! Mobile bill messages

How do I turn off bill messages to my mobile?An email is perfectly adequate, I don't want random time interruptions for a bill which will be automatically paid.

Smelter by Visitor
  • 469 Views
  • 1 replies
  • 1 Helpful

Hidden mobile accounts

Earlier this year I swapped a BT broadband and BT Mobile accounts over to EE - no problem there other than I cannot 'see' the mobile account at all either on a laptop or on the app.I have called EE, they had a look and said that I needed to go into a...

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Ranksy999 by Investigator
  • 465 Views
  • 1 replies
  • 1 Helpful

Resolved! Upgrade anytime

Hi,  I upgraded at the end of September to the latest iPhone on an all rounder plan.  I’ve been on the same plan for years where i can usually upgrade anytime, after 12 months no fee. Is it true that they have scrapped the whole upgrade anytime thing...