Contracts & Billing

Add to plan headphone issue

Hi all just looking for some help regarding a recent order. I have recently added Sony WF1000xm5 headphones to my EE account which is showing as add to plan. When I purchased through the app the pricing gave me £19 a month for 11 months so I ordered....

Prepaid to contract

Hi Everyone, I switched my prepaid to a monthly phone contract and got 20% off my contract. but after the first month this switched back to full priceWhy is this the customer advisor also took £200 off the upfront cost of my phone, she said there was...

Telus credit

I recently gotten a email on a offer loyalty from Telus did that and gave me an option since I have a 825.00$ bill credit to use for a upfront phone or plan etc what does this mean like I have only been using 50 GB of 200gb of data a month and one kn...

Cancel this phone calling plan of EE from tomorrow

Can I put in a request to trade in my phone soon say in next few days in the hull EE shop in St. Stephens shop. I have less of cash and I may make a visit to EE. Can i return the phone back soon.in a parcel. Can I have your returns address. Its hard ...

Will the hibernation policy apply to monthly contracts?

HelloI have a monthly contract subscription for my phone line. I'm abroad. Do I have to do a chargeable text or call just to make the line active? (LIKE PAYG). I'll visit the UK at least once a year for a few weeks.Thank you

Hi where i can find my contract and billing coz i need it printed,please

Hiya id like to talk about my sim

Cannot change direct debit

I want to change bank but the "Change Direct Debit" button grey out, how can I get it enabled? Thanks! 

My bill & my call history send my addres

how do i cancel my contract without ringing

I am out of contract and wish to cancel - how can I do this without having to ring please?