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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60487 Views
  • 69 replies
  • 14 Helpful

Failed credit check

I got declined for a credit check for a 12months sim only plan.I left EE in June this year after a 24months phone contract, where I never missed a payment. I want to come back, as I get Best reception and speed where I live with EE. However, I got de...

Mac95 by • Investigator
  • 6250 Views
  • 10 replies
  • 5 Helpful

Resolved! Spending cap

I have a spending cap set to £0. Does this mean that I cannot be charged any extra on top of my monthly contract or does it mean that there is no limit to how much extra I can be charged? I'm confused.

Paddy551 by • Visitor
  • 904 Views
  • 4 replies
  • 6 Helpful

Mobile bill

Is my mobile bill combined either my broadband bill I cannot find it anywhere on my ee online account only my broadband bill 

Sh272 by • Visitor
  • 346 Views
  • 1 replies
  • 1 Helpful

What will my costa be at the end of the contract term?

I can’t contact EE to find out at the moment but I have 4 mobile contracts on my account, one is a sim only the other 3 include the mobile phones (IPhones) and vary between £45 and £65 per month. The three contracts will be up in September and I woul...

Sian65 by • Investigator
  • 678 Views
  • 5 replies
  • 1 Helpful

Resolved! Refund-How to get money back

Hi all, On May 10th, I tried to migrate to EE, but I found out that I was stuck with my current plan. Therefore, I temporarily un subscribed. However, the debits were not canceled and occurred on May 10th (£30.97) and June 4th (£30), before I realise...

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