Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Bill is higher than what was proposed in contract

I signed up for 2 year broadband with the first three months free and then £35.99 but now that the first three months free have finished, the charges are all higher than the £35.99 I signed up for. What's more there is zero explanation in the pdf bre...

Moving from Sim only contract to handset contract

Hi,If I was to take out a Sim only contract would I be eligible for an upgrade to a handset contract at some point? If so, how long would I have to be on the Sim only contract for, and would a further credit check have to be done?Thanks in advance

Resolved! Failure to meet contractual obligations

Ok guys, I have a 5G modem, the service levels in and around the Kings Lynn area are appalling and this has been the situation for the past 12 months. I worked away from home all last year until March 24th I have a small business account, and I am no...

EE

Hi guys! I’ve got a question, so I’ve recently passed the credit check for EE broadband and I’m thinking about taking out a phone contract but i don’t know if I’ll be accepted for it? My credit isn’t the best as it is and I’m really surprised I passe...

Resolved! cancel contract

it looks like 4 sim only cards where set up for some ipads at our work for 'sales reps' in 2019 however, they have all left now & I am wanting to cancel these but we don't get billed the direct debit just comes out every month.can I just cancel my DD...

EE TOOK 2 payments from my account how do I make sure one of them is cancelled

Hi I paid my bill this evening and EE have take 2 payments of £79 out of my account but at Payment told me it had failed how can I stop the second payment from being taken ?

Sim only offers

I'm currently half way through a 2 year SIM only unlimited data at just over £28pm Want to reduce this and there's a deal of £23 on my app which is reduced from £30. Although the saving ee quote is £216. This is wrong. The saving is £168. £216 would...

Itemised billing trying to get phone numbers

Hi thereI am unable to get access to my phone and wondered if you can help me with this as I am in great need of this information

Student discount

I have bought iphone 15 pro max with student discount so im getting 20% discount but i just want to add new ipad to my account but it’s showing the same price but there is no student discount applied and when i tried to apply the discount coupon it’s...

I just want to change my date of my direct debit

I have tried several times to click on the link to 'change direct debit and it just takes me back to the EE home page. I really should be this difficult there doesn't even seem to be a 'chat' facility. not very high tech

Contracts & Billing

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