Contracts & Billing

All discussion around anything related to EE billing or contracts

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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60498 Views
  • 69 replies
  • 14 Helpful

Resolved! One off charge??

Hi, I’ve recently joined EE and have logged into my account for the first time to see my first bill and under extra chargers is this-  I haven’t chose to pay for my phone outright and i am still being billed for my contract alongside this. It has no ...

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PAYG and Pay Monthly

HiI am looking to purchase a PAYG sim only for my mother-in-law and I wondered if after I purchase it would then be able to access the EE existing customer offers on Pay Monthy contracts. E.g. the 24month plan with 25GB is £16, but comes down to £11....

Resolved! Ending a contract

I am currently paying for somebody's mobile phone contract every month, I want to stop doing that, if I just cancel my direct debit what would happen? Is there a way of doing it without stopping my direct debit? There are 9 months left on a 24 month ...

pbc123 by Investigator
  • 2253 Views
  • 9 replies
  • 1 Helpful

Billing

Why is it so difficult to contact EE, I Dont want to talk to someone on the phone, i want to email you, like most Business companies operate in this day and age, 

JPPS45 by Visitor
  • 341 Views
  • 2 replies
  • 0 Helpful