Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60577 Views
  • 69 replies
  • 14 Helpful

Elderly mother missold contract

I can see that I’m not the first to post this but I’m really stuck with what to do.My elderly, disabled mother has been sold a 24 month contract in-store for a phone she only uses to make calls and send text messages. She sometimes reads the news onl...

Resolved! BT/EE Colleague Discount - removed

Hi, I am a current BT employee and took out a 24 month phone plan in Aug 2022. This plan included a 50% employee discount for the contract duration.  Today I can see that my employee discount has been removed and my invoice July 2023 is now full pric...

MC444 by Visitor
  • 3712 Views
  • 8 replies
  • 2 Helpful

Roam Abroad Pass

Hi,Prior to travelling to the US, I bought the Roam Abroad Pass in order to use my allowed data in the States. After a week or so, I found that my regular text messages were not working nor my calls and so I called up the EE helpline. The agent chang...

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Phone Bill

I recently finished a contract with EE but it continued to keep billing me full price even after the contract ended. I feel a bit disappointed of course as the bills haven't been cheap either and I feel as though since I've paid off my phone contract...

Buttoncx by Visitor
  • 739 Views
  • 3 replies
  • 0 Helpful

Resolved! Part payment

I’ve got an overdue balance of £130  unfortunately I don’t have all the money to pay the full balance, if I was to pay £100 would be phone services be reconnected?