Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Fraud

Hi , not sure if anyone else has had this but I've had someone set up an iPhone contract in my name through my account, I contacted Cs within 20 minutes of receiving the text messages saying thank you for your upgrade, they told me they had stopped t...

Re: Early Termination

Where are the specific termination conditions set out? My contract only includes a reference to the Terms section of the EE website and I cannot find any specific guidelines on calculation of ETFs included there. Why is it not easier to locate?

SIM contract denied after credit check declined

Hi all I applied for a SIM only contract which was denied after failing the credit check, the contract was for less than £14 a month. I am a homeowner (20 years) I am on the Electorial register, I still have a landline for 30 years now, my credit sc...

My account

work out at the moment, I’ve been suspended but I was wondering can I still receive phone calls from other people?

Resolved! Upgrade

HiI've been able to upgrade my phone for the past month, over the last couple of days I decided to look into it.Depending on which phone I want, I have found a better deal elsewhere. So to cover my bases I asked EE for my PAC code and since then, EE ...

Direct debit

I’ve received a text message to say that my direct debit has failed and I had forgotten that I’ve closed the account that it is usually paid from. The text advises not to pay manually and that if the dd fails again I will be charged £5. When I go onl...

Complete waste of time Ee broadband customer taking out new mobile contract

Hi Don't know if anyone can support on here but completely frustrated. Last night decided to order a new mobile and following recently switching over to EE I decided to take up the offer of a cheaper sim and new phone. Ordered a Google pixel 8 pro an...

Contract cancellation

My contract has been cancelled. How do I get it back ?

Resolved! Close ee contact

Extra charges Charge for services outside your plan

Hi,I have a 38p extra charge on my account, and I have no idea why it has appeared out of nowhere.My bill is not displaying who the merchant is so how do I find out what this 38p is relating to?My direct debit has been the same amount every month so ...