Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Upgrade line with active discount

Hey All,Long-shot, but wondered if anyone had any insight on the following...Have a 'Second Line' which is an iPad Pro 12.9 5G which is due to end contract shortly. Was likely to 'Upgrade' to just a data SIM to bring the cost down moving forward. Thi...

Help with my account that got canceled and I didn't ask for it. I just wanted t

I had problems canceling my phone that I already paid for 2 years, there was a misunderstanding in the communication between me and the EE employee and then more bills came for me to pay. This is not correct. I tried to solve it over the phone yester...

Resolved! Hi i need itemised billing for the last few months/years is this possible?

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How do I add new user & phone line

Sim only contract cancellation within 14days

I joined EE with a SIM only contract on 21st of February, 2023 ,my former provider disconnected me on 22nd and I wasn't connected by EE until 24th of February, 2023. I will like to cancel my contract as it didn't meet my expectations . I tried cance...

Cancelled Essential sim 1gb £15

I was mis sold an Essential Sim 1gb £15, when I took out a new contract for the Samsung 23 ultra all rounder deal (£82pcm minus trade in) i was told i did not meet the "Freshhold for credit" and to proceed with the contract i had to take out an addit...

Resolved! End contract

My contract is up soon, do I need to cancel it or will it cancel automatically??

Any charges for upgrading before October?

Good afternoon.When logging in to my EE account, it is suggesting that I am eligible for an upgrade. My contract doesn't run out until October, so I would like to know if there are any hidden costs/penalties if I was to take the plunge now.

Upgrade without contact with main account holder

Resolved! Not eligible for upgrade on a 2018 contract?

I've just bought myself a new Pixel, which is 5G capable. I requested an e-SIM for it. I've used the portal to see about upgrading it. The portal claims I'm not eligible for upgrade, however it doesn't tell me _why_. My 'fixed term' on the contract w...