Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: My mobile

I don't need

Upgrade help!

Hello!I have been on sim only for a year, just renewed for 12 months ( have done a month) but have decided to go back to a monthly deal as phone is on it's last legs. Can I do this? Though it is a renewal of sim only contract recently I have been wit...

Possibly cancelling my data contract

Hello I've recently noticed that my monthly data bill is almost at £30 a month . I think that is way too money to be charging for data considering I only use half of what my allowance is which is 100 gig data . And if it continues to rise then I wou...

Cancel

Hey everyone I would like to find out how I can cancel or transfer my contract. Ee have been great and I will be staying with them in the future but I’ve been having problems recently. I lost my old phone they my contract was with and I have finally ...

Re: Message re my account

How have i gone over my spendcap my bills £180.

Terrible communication

I am so confused i have just 20 minutes ago received a bill saying it has to be paid by the 7th July but was issued on 24th June/26th June/ 27th June (it's different depending on where I look in my account) - I didn't receive anything until 20 minute...

Update my address

I've been trying to update my address but the EE site does not give any option. Why? Any help regarding this?

Why have I got charges on my account for picture messages as haven't sent any

As per the above - EE can you please remove from my account.

£50 payment

HiI recently upgraded my phone from I phone 11 to 15. I did this one month before my contract end date but for some unknown reason I was charged £50 and I have not got a clue why

Finding my bill

PLEASE can someone link me to where I can see a breakdown of my bill. Wherever I look online it tell me to go to the app then go to Manage - Bills & PaymentsWhich of course is completely useless as the app doesn’t have “Manage” and “bills and payment...