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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60572 Views
  • 69 replies
  • 14 Helpful

Add EE perk code

hi, I got a new contract in store and was told to contact EE with perk code once phone arrived; I ring 150 and an automated service says hang up we've text you, and when I follow instructions it says error we cannot connect you. I am going round in c...

Re: Pay bill

Hi can you help ,IV got charges outside my plan but their is no option to pay them charges on the app from what I can see 

Kelz20088 by • Investigator
  • 414 Views
  • 4 replies
  • 0 Helpful

Debt been written off

So I was informed by my DMP provider that my DCA is no longer dealing with my account and to contact them to find out where it’s gone. I did this and they couldn’t find anything so advised me to contact EE. When I did they advised me that as of April...

Resolved! Mobile number billing

I opened EE mobile number contract at April 2022. but in November I lost job and cant pay my contract, so I leaved UK because I am not UK citizen . I guess it still dept on me. How I can check/confirm and pay bills? unfortunately I have only phone nu...

Resolved! Changed supplier in error

I’ve been given a new iPhone 15 Max by our company along with a sim for O2. I’ve inserted the sim and transferred everything from my iPhone 14 Max but the O2 service is rubbish so I now want to stay with EE. If I put my EE SIM card in my new phone wi...

Dillfox21 by • Investigator
  • 663 Views
  • 7 replies
  • 5 Helpful

billing

i paid my bill last week on the app before receiving an error message about my payment not being taken but my  bank account was charged anyway so i chose to ignore it assuming my bill was paid. my data has just been cut off leaving me wondering why a...

Resolved! Can I upgrade my data plan but not my phone?

I have my family's phones on one account. I'm looking to do a Standard Upgrade of my daughter's phone and I see it allows me to select a data plan that includes EU data roaming. My phone is not due for upgrade until next year but is there any way to ...

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