Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59466 Views
  • 69 replies
  • 14 Helpful

EE Contract to EESIMO - cancelling TNT?

Still with EE but 'moved' from EE legacy broadband to whatever new name is now! Fine, that's going through. Also switched 2 mobile contracts with EE (husband  and myself) under the £20 off offer. Husband currently has TNT as an extra, will not be con...

LynnG by Contributor
  • 345 Views
  • 0 replies
  • 0 Helpful

Overcharge

Year ago I move house and during that process I was offer switch from ee to BT.(broadband)  Sadly who ever done this forget to turn off my old adress EE so I paid both for little bit. (Didn't want to cancel direct debit  as I have still phones with E...

thotus by Investigator
  • 722 Views
  • 4 replies
  • 0 Helpful

Charge enq

I'm on a unlimited iPhone £87 plan but being charged £115 , how am I charged £28 extra?

Clay1 by Investigator
  • 822 Views
  • 11 replies
  • 2 Helpful

Re: Being labelled abusive

I had the same thing today i got mental health bad and they set me of today and now sat in hospital cuz i lost it when they said not there fault when i had warranty on the battery what exploded in my bed so i got a new phone as they said they cant do...

Extortionate phone bill.

My phone bill is £1,300 higher than normal this month due to making 9 phone calls to Australia. I mistakenly thought I was on wifi using data as FaceTime calls have never incurred a charge. I received a text from ee to say “your phone useage is highe...

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