Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: Have been charged for a second number that I never signed up for or activate

This has happened to me. I had absolutely no idea. I upgraded my phone at EE store in Westfield White City on 5 August 2019. I kept my number and never asked for a second line. I was not informed of a second line. I did not get a SIM for the line I d...

Resolved! Where i can find my next bill payment date

Contract end half way through billing period

My contract ended on 24th Nov however my billing date is from 8th Nov to 9th Dec. If my contract ended. On 24th why am I being billed £80+ for the full month.?? Tried speaking to customer service but they didn’t understand what I was trying to say an...

Bill

How can my bill be higher when account been suspended what does my bill that is owning cover

Bill

Can't pay my bill and online is the only way i can do it as i can't find my card and you don't accept third parties cards.

Resolved! I Have brought a new phone but wish to return it and pick something else

I purchased a Samsung S22 from you, but i am not happy with the phone and would like to buy a diffrent model, how can i do that?

Help-multi line discount

Hello,I have just been checking my bills and I have 4 lines, 3 with multi line discount. I have noted they are not actually being deducted from the monthly amount. They show on the bill but don't deduct from the total. Has anyone else had this? And I...

Chat

How I can chat with someone when Im out of country?

Cancel contract due to Roaming Pass price increase?

When signing up to your 24-month mobile contract recently, the deciding factors were the price of the plan itself, as well as the price of the addons advertised as benefitting EE users. Your recent Roaming Pass price announcement, increasing the pric...

Fraud department contact

Hi,Please could I have the fraud department contact phone number? Someone has used my identity to take out a phone contract and I need to speak to the fraud department to report thisThanksDanny

Contracts & Billing

Forum Posts

We are making changes to our international calling add-ons

Thinking of leaving EE?

EE Upgrades: All you need to know

Re: Have been charged for a second number that I never signed up for or activate

Resolved! Where i can find my next bill payment date

Contract end half way through billing period

Bill

Bill

Resolved! I Have brought a new phone but wish to return it and pick something else

Help-multi line discount

Chat

Cancel contract due to Roaming Pass price increase?

Fraud department contact

contract duration

Bill

Deferment

Changing direct debit

Goin to make payment