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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8175 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18317 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 35520 Views
  • 49 replies
  • 11 Helpful

Resolved! contact

how do you contact EE when your phone is locked someone tell me they are **bleep**

Never ask for upgrade

I have been complaining about this issue since october 2022 and each time I called different people answer the call.This problem started when I called to add a number to my already 4 numbers on my account.What I then received in the post was 5 new si...

Apanpa by • Investigator
  • 326 Views
  • 4 replies
  • 2 Helpful

Emails from EE still going to old email address

I changed the email address I use on My EE account settings almost a month ago and the change confirmation was sent to the new email address.  However today I have received an email from EE informing me that my mobile price plan is changing, and it w...

pearmana by • Visitor
  • 301 Views
  • 1 replies
  • 0 Helpful

The price rise

I see a lot of ppl complaining about the price rise which ok is fair enough but there is a price rise every year ! I’m not causing an argument but when ppl upgrade & get a newer phone it’s going to be more expensive & should expect to have a larger p...

Bionic69 by • Established Contributor
  • 317 Views
  • 0 replies
  • 3 Helpful

Resolved! Switching to PAYG mid contract

Hi, I'm in contract until August with EE. If I ask to be switched to PAYG now would I have to pay the early termination charge for the remainder of the contract?Thanks. 

Upgraded phone return

I've just upgraded to the apple Iphone 14 plus but hate it. It won't fit in my pocket.  Can I return it and get the smaller pro version if I pay any added costs? 

Boppa1 by • Investigator
  • 495 Views
  • 10 replies
  • 4 Helpful
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