ee sim cancel

[SharpMango60120]

I recently got a new ee sim only but i have changed my mind and dont want to use it anymore. I want to know how to cancel it and if i do, do i still need to pay the first bill and the monthly pay if i havnt used it

[XRaySpeX · Accepted solution]

@SharpMango60120 : If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Using it or not makes no diff.

[Matt_124]

Where did you purchase your plan from?

Was it online, over the phone or in store?

[SharpMango60120]

I ordered it online 15 november and it came today

[Matt_124]

You should be able to cancel, you would need to call EE and request a cancellation as you are within your 14 day cooling off period.

Did you port a number across from another network?

[SharpMango60120]

no

[Matt_124]

OK that's simple then, you just need to call up EE and cancel it as soon as possible as you only have a limited time in which you can do this.