Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Outstanding bill

Can I please settle my outstanding bill this Friday

Applewatch cellular cost per month

How much is a cellular contact per month if I have a sim only contrsct with EEThank you

How long dose it take for EE to scan my return parcel

Set up totally messed

Hi there,just joined by phone EE last Tuesday Via phone. Agreed for a sim only contract 12 months unlimited data calls texts including 1000 minutes calls in Europe for 38 pounds. Gave my pac number to maintain my old number. Told to call back at SIM...

Bill

I have an iPhone and an Apple Watch, was wondering can your bill be split in 2? Mines £97 and just can’t afford it so was thinking pay one and pay the other 2 weeks later?

My bill

Why i cant see my account? Is the app change

Resolved! Hi I have Miss pay

I would like to pay outstanding balances and online account setup

Phone bill

Why is my phone contract a lot higher than what it should be??

Made an international call in error

Helloi just realised I made an international call in error. I intended to make a whatsapp call and it was only when I finished the call that I realised it had gone direct via EE’s network. The call lasted 31 minutes. Is there a way EE can cancel this...