Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59463 Views
  • 69 replies
  • 14 Helpful

Horrible Experience Trying to Sign up for EE

Before I start, I would like to say I was excited to join EE after hearing such great things about the network. It is regarded as the most reliable, consistent network in London and I was ready to ditch my current provider.On 20 July i submitted an o...

NHS perks

Entered nhs email in wrong and now it’s locked me out and I cannot re-register, I am due an upgrade now and want to get a new phone with the 20% discount

Kelseyg1 by Visitor
  • 358 Views
  • 1 replies
  • 0 Helpful

Failed credit check

I got declined for a credit check for a 12months sim only plan.I left EE in June this year after a 24months phone contract, where I never missed a payment. I want to come back, as I get Best reception and speed where I live with EE. However, I got de...

Mac95 by Investigator
  • 6104 Views
  • 10 replies
  • 5 Helpful

Resolved! Spending cap

I have a spending cap set to £0. Does this mean that I cannot be charged any extra on top of my monthly contract or does it mean that there is no limit to how much extra I can be charged? I'm confused.

Paddy551 by Visitor
  • 868 Views
  • 4 replies
  • 6 Helpful

Mobile bill

Is my mobile bill combined either my broadband bill I cannot find it anywhere on my ee online account only my broadband bill 

Sh272 by Visitor
  • 336 Views
  • 1 replies
  • 1 Helpful

What will my costa be at the end of the contract term?

I can’t contact EE to find out at the moment but I have 4 mobile contracts on my account, one is a sim only the other 3 include the mobile phones (IPhones) and vary between £45 and £65 per month. The three contracts will be up in September and I woul...

Sian65 by Investigator
  • 645 Views
  • 5 replies
  • 1 Helpful