Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade problems

I upgraded my contract last week and kept the same number I have always had, up until today it was working absolutely fine until I phoned EE earlier this evening about 6pm for a bill enquiry and now I have a completely different number!! I need advic...

Endemnity

Has any one been told someone is paying you account, and it's only showing my payments on my banking App and my EE app, and so they have returned 119.00 to this other person, so now I look like I've not paid, was told its going to be a cheque to me a...

Overcharged

My plan should be £25/month and £13.25/month for device but I am being charged £44.02/month and £13.25/month for device. I have a zero spending cap on so how is this happening and what can I do about it?

Resolved! Change plan

If I change my plan to a cheaper one will this change my contract or will that still end after my original 24 month contract?

Resolved! Use of Mobile in EU for 9 months

Hi experts!I will be living in Spain for 9 months starting September 2024. I want to keep my existing number. My current number is no longer in contract, but started in 2022. Can you please advise what is the cheapest option available for me. Or ...

How to export invoices

Resolved! EE mobile insurance Quotes

Do EE do mobile phone insurance and can anyone advise me on this please.

Re: Unable to pay my EE bill

What happens if I refuse to pay the 7.9 rise and will keep paying the the bill as it is now dept collection agency is going to hound me for 40 pounds on till contact is up don't think so my contract is up June I phone July 1 phone I pay 147 now add ...

End of contract upgrade

HiMy contract expired 17th January 2024 I upgraded to a SIM only plan but haven't received any correspondence regarding this and my bill is still showing the old contract figures. Will this update soon?

Apple Music charges

Hi I seem to be paying for Apple Music as an extra that I don’t want or need as I’m already with Apple via my phone! When I try to cancel it with the STOP MUSIC message it says :“Hi from EE. It looks like you have already had this Apple Music offer.I...