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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60581 Views
  • 69 replies
  • 14 Helpful

Upgrade offered on EE App

HelloI have a Smart Watch which is due to end in November and says I can upgrade early on the EE App but have to pay a small amount. So if I chose a product it says Sorry no offers available to you at the moment. What's that about?

Resolved! Upgrade from mobile to tablet

Im about to finish a 2 year mobile contract and am due an upgrade is it possible to upgrade from a mobile to a tablet i really want a tablet rather than a phone again 

My phone says no provisional for voice.

I switched to ee pay monthly sim on the 8th, from a pay as you go ee sim. Everything was fine until today and now it shows no accounts on ee app, and also states i have no provisional for voice. I cant send texts or make calls nor receive. I have no ...

How to get a SIM only deal for a family member?

My son has had an EE PAYG deal for about 9 years. I want to get him a SIM only deal but can't work out how to do this. I can see there are loyalty offers if I go through my account but then it asks if I want to keep my number. How do I order it so it...

Kst101 by • Explorer
  • 669 Views
  • 3 replies
  • 3 Helpful

Corrupt E.E.

My contract ended 3rd July-Mobile phone and call charges. Contacted WASTE of time customer services to change over to Sim Only-£9 per month from 04/07/2024. Fellow on the other end of line advised me everything was sorted and my next bill would be £9...

smick63 by • Investigator
  • 818 Views
  • 4 replies
  • 3 Helpful

Customers With Mental Health Freezing Account

Hi, bit disappointed today after talking to one of your Guides. My daughter whose phone is on my account is suffering with Mental Health issues and not used her EE SIM (approximately £26 a month) for about 5 weeks as is not talking / following any of...

SeanT52 by • Explorer
  • 870 Views
  • 3 replies
  • 1 Helpful

Resolved! Phone line cancellation

Hi, how long does it take for the phone line to be disconnected and I'm assuming the plan for the cancelled phone line is removed from my account when my next bill arrives

The past Bill

My ee mobile just ended on 9 Aug 2024.Today, I want to download the bill from ee website. However, I cannot find my bill. How can I get back my past bill as my record, please? 

JoTT by • Contributor
  • 737 Views
  • 8 replies
  • 1 Helpful
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