Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Disappointed

After paying for my plan for 1 and a half year wanted to add another phone but refused without being told any reason it sucks

No connection

Just paid my bill but no connection

EE AND BT SIM ONLY

HelloI have a query and thought I’d start here if that’s ok, as hoping other customers may have some experience of thisI am eligible to upgrade my EE contract for free in May, contract ends in early Julyi am going to go to sim only as happy with my i...

Resolved! Downgrading your plan to Sim Only, once the handset has been 'paid' for...?

I remember when I last upgraded in store they assistant told me that I had 'paid' for my handset and could therefore have upgraded my phone for multiple months... and once that is the case if I contacted EE to tell them I wanted to just keep the hand...

Roaming charges

Hi i am wanting to see if my contract allows me to use my phone abroad?

I am getting charged for an additional line I cancelled in December 2022

Contact number is incorrect

Re: I would like a new contract

I want to switch my subscription card for unlimited internet with 19 pounts per month

Laptop

Hi I have a sim only contract with ee and would like to add a laptop to my account, the ee app shows that I need to add another sim card with the laptop, is it possible to add a laptop to my account without a second sim?

Payment

I just paid my occurring balance with Apple Pay and I didn't receive any email that I have paid. My data is also not working at the moment but the money from my bank has been taken off. What should I do?