Account

[Lera1502]

What does account charge for

[Michael_D]

Hi @Lera1502 

Thanks for coming to the community.

Can you explain a little more about your query so I can look to help?

Michael

[Lera1502]

 why have I this charge 

[Lera1502]

The account charge 

[Michael_D]

The image has been rejected as your mobile numbers were showing on there. 

Can you block out the numbers and post again @Lera1502 

Michael

[Lera1502]

 

[Michael_D]

Thanks @Lera1502 

It won't give any information on that screen. If you download the full version of the bill, does it give a breakdown of what the charge is for?

Michael

[Lera1502]

Hello 

Yes I have found why it was extra charge thank you , do I have to have itemised billing ? 

[Michael_D · Accepted solution]

If you don't need to have all calls itemised, you can request to turn that off by calling our billing guides @Lera1502 

You'd still see itemisation for any chargeable calls and texts, if you have any, but the inclusive ones wouldn't show.

Michael

[Lera1502]

OK thank you