09-12-2024 08:31 AM
What does account charge for
Solved! See the answer below or view the solution in context.
09-12-2024 02:09 PM
If you don't need to have all calls itemised, you can request to turn that off by calling our billing guides @Lera1502
You'd still see itemisation for any chargeable calls and texts, if you have any, but the inclusive ones wouldn't show.
Michael
09-12-2024 10:41 AM
Hi @Lera1502
Thanks for coming to the community.
Can you explain a little more about your query so I can look to help?
Michael
09-12-2024 11:18 AM
why have I this charge
09-12-2024 11:19 AM
The account charge
09-12-2024 11:24 AM
The image has been rejected as your mobile numbers were showing on there.
Can you block out the numbers and post again @Lera1502
Michael
09-12-2024 11:44 AM
09-12-2024 12:03 PM
Thanks @Lera1502
It won't give any information on that screen. If you download the full version of the bill, does it give a breakdown of what the charge is for?
Michael
09-12-2024 02:07 PM
Hello
Yes I have found why it was extra charge thank you , do I have to have itemised billing ?
09-12-2024 02:09 PM
If you don't need to have all calls itemised, you can request to turn that off by calling our billing guides @Lera1502
You'd still see itemisation for any chargeable calls and texts, if you have any, but the inclusive ones wouldn't show.
Michael
09-12-2024 02:23 PM
OK thank you