Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 61289 Views
  • 69 replies
  • 14 Helpful

Resolved! Missing Trade in

I recently traded in my pixel 7 pro, but this morning I got a text informing me that my trade in was not received, I have proof that it was delivered on 04/09. I have attached a screenshot of this 

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Not getting billed

I'm not getting billed for my mobile contact.Don't want to get caught out with large bill, so would like it sorted ASAP.Have had lots of problems with EE staff making mistakes with the contract I signed up to. Nothing has gone right from the very beg...

Resolved! Bill

My first bill seems to be double and I can’t get a run down of it to see where extra cost has came from before I make my payment ???

JO19713 by Visitor
  • 438 Views
  • 1 replies
  • 0 Helpful

Leaving EE

I am leaving EE too after having been their client for 18 years- Suddenly EE increased the price of sim only by about 70 % for  and removed EE roaming etc.  How certain i can be that EE will not increase price in 6 months again? Spending hours to get...

Astrit93 by Visitor
  • 633 Views
  • 1 replies
  • 0 Helpful

Can’t afford my upgrade?!

I’m due an upgrade, tried to go for one that was a bit cheaper than I pay currently. £67 instead of £83. Everytime I try to check out it says the items in my basket are more than I can afford?! I earn enough for this phone have been paying my contra...

Resolved! Brother passed away, not the account holder

Good evening all,My mum is in a bit of a dilemma, unfortunately my brother passed away last week & he has a mobile phone on EE. My mum is the account holder as he was autistic so he was unable to set up the contract himself & he just paid her the mon...