Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! My I Pad - i have paid for it how can i stop my Direct Debits

I have paid for my I Pad - how can i stop EE From taking a DD for it every month - i have my sim cards on it as well so do not want to cancel my DD in total!!

Re: Change direct debit details

Hi, I set up a DD a week or so ago. I asked for the 28th of each month and all went through. I have now received my next bill and the DD is the 15th of each month, in line with my billing date. The problem is the upfront service charge is not pro-rat...

Switched my sim plan

Was £16 a month lowered to £12 but going to take £74 from my bank?

EE-Contract

I-Was charged £ 127.00 pounds this mouth April 23 I also charging me for insurance for a phone l cancelled 3 months ago, l had another on contract phone, because the older phone is broken something to do with the graphics apparently, Now I have ne...

I have called to stop one of my number

I have called to stop one of my number how long the mobile SIM will stop working please

Resolved! Wanting to upgrade my tablet to a sim only plan

Hi,I am writing to get more information/help with upgrading my tablet to a sim only plan. It has been out of contract now for over 6 months but I've been still paying the 40 pounds a month for it. I am wanted to change the plan to something cheaper ...

Resolved! Bill

I need PDF format bill

Resolved! 2022: no paperless billing from EE without calling customer service?

Just a simple form that would take any developer about a day's work is apparently still not available on EE's website. Do I really have to call 150, and waste your customer services staff's time, just for the sake of a one-time switch?

Vulnerable customers

EE does not support Vulnerable customers as i have autism and i have not been treated well by EE DON'T USE EEE

Driving licence rejected in EE store

Not sure if I have selected correct section for this.My phone went swim-a-bout at a beach in the UK, a few hundred miles from home.No problem I thought - I'm way past end of contract on my SIM only contract so I'll pop in to the local EE store and as...