Contracts & Billing

I don't have an account with EE, but I have debt collectors coming for me, I spoke too them about 8 months ago and they agree.  I don't understand,  and do not want anything to do with them. 

Poor customer service

Despite two phone complaints and a conversation with Executive Customer Service, I am still being overcharged every month. I think they make it very difficult to get in touch so they can keep taking extra money and hope you won't notice. I am appalle...

Unable to view or download bill

This is an ongoing error / issue with EE. I cannot download or view my bill on any device. This is not a one off but a continual issue. Does anyone know what the problem is apart from their back office is a technical shambles!

Transfer of mobile phone to new plan

I have a mobile phone plan which allows me unlimited UK calls text and data, having moved from a plan with a 250 Mb monthly data allowance. I did this at the time of going full fibre ie FTP when upgrading my broadband. How do I get my wife's phone, a...

Billing csv file

Is the format for downloaded billing data and activity available anywhere? Just looking for the list of fields that EE supports to compare to other carriers.

I was quoted £9.00 per month for EE sim only Contract. Being charged £10.50

I was quoted £9.00 per month for sim  only for 20g unlimited mins and texts.  EE have taken £10. out of my  bank account on month one and £10.50 on month two. I cant access any details in my account as it continually says there is a problem. I had no...

EE the company that fails to supply VAT invoices to Businesses!

For the past year or so I haven't been able to log on to my EE account to download and print off the invoices that cover our current mobile phone contract.  I have contacted support, posted on here and things are still the same.  I have had to make n...