Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Can't see any detail on unbilled charges

Can anyone advise on how to view the details of what my current unbilled charges are please? I have tried on the app and website but I can only see the overall amount of current unbilled charges on my mobile phone account. I can't drill down any furt...

Resolved! Billi g

I would like to know how much I have got to pay

coming to end of contract

I am coming to the end of my current contract. I was given 3 options, do nothing and contine as is, go for sim only or change provider. I selected "sim only" , which is much cheaper, only to be provided with message that intimated that there were p...

Bill

How to view and pay my bill in app

I want to pay my bill :p

Wrong address

Hi, I've just ordered a new SIM but realised that I hadn't changed my address when I recently moved

Upgrade issue

Recently moved over from BT mobile to EE. Looking on the EE app at details of my SIM only contract there is a section that says I cannot upgrade because I have not finished paying for my phone. This is completely wrong, I bought this phone and phone ...

Resolved! Question about service suspended

My sim card was stopped due to insufficient bank card balance on the payment day, and my mobile app could not be logged in. I am not in the UK during this summer (because I am not in the UK and I contact others with emails, so I didn't pay attention ...

Roaming bills overcharging instead of £25 for Roaming I have been charging £69.6

Dear Sir/madam My overcharged number 07********* in June I applied for Roaming in Lewisham branch and they said i will be charged £25 for the first time that’ it will be refund our agreement to my surprise in June they charging me £69.67p that’s firs...

Change in contract

I want to change my monthly plan to bit cheaper one compare to my current one... it's not been 14 days since i signed my contract... can i change it?