Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 60471 Views
  • 69 replies
  • 14 Helpful

Resolved! EE VAT Invoices required

My Account No. ********* I want Vat invoices from Apr - July 2024   [mod edit: personal details removed from the public forum]

MCP3 by Visitor
  • 1030 Views
  • 10 replies
  • 4 Helpful

Reopen account

HiI'm not in the UK right now so I didn’t use my EE number, but when I checked the bill I found that my account was closed. I will go back to the UK on 25/9 How do I reopen it? (If I don’t want to make international calls

Yitingkuo by Investigator
  • 1245 Views
  • 7 replies
  • 1 Helpful

Still being charged for a paired watch

Hi all. I had a paired watch contact which came to an end about 2 months ago. I called EE once my contract ended to cancel this device to ensure it did not renew as I don't use the watch anymore. It appears I'm still being charged for the WiFi plan o...

Lauraw92 by Investigator
  • 604 Views
  • 1 replies
  • 1 Helpful

Resolved! Double Netflix

Have just moved over from BT on the 28th August for both TV and Broadband.  Before the end of the day I received the first bill from EE - understandable if you are billed in advance of a period.However under my bill for TV this is showing Netflix Pre...

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Herbhead by Established Contributor
  • 780 Views
  • 3 replies
  • 0 Helpful

Phone billing

Hi I paid £170 off my bill I have spoken to ee before my 1st bill was higher then thought. I owe 130 from.original which I will pay next Friday 6 September. Wondering as we are universal credit could we get a tarrif that cheaper and suit us

Contract prices

So as a long term existing customer who pays the bill every month near £300 at times with multiple lines.....currently on x 2 upgrade any time contracts....went to upgrade early 2 days ago found a great plan a few pounds more than the current one wit...

T4lx by Explorer
  • 681 Views
  • 2 replies
  • 0 Helpful