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Upgrade Bill incorrect

SarahC13
Visitor

‎17-12-2024 07:06 PM

I upgraded in store 2 weeks ago and agreed a new broadband deal and mobile deal. The mobile deal I agreed was for £51 per month but I’ve been charged £59 per month. I have absolutely no proof though that this is what I signed up to. Is there anything I can do?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎17-12-2024 07:15 PM

@SarahC13  You pay the be old contract up to the point of the change over to the new contract.    You account has your contract agreement on it and your bill breakdown shows what you’ve been billed for.   Have you looked at any of this on your account? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.