Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

My bill

I paid my bill last night but my phone is still suspended this has never happened before

Resolved! phone

i paid my bill this morning but my data hasnt come back up running

Re: I want to cancel contract

Would like to cancel my subscription

Resolved! Cancellation contract from abroad.

Hi, everyone. I had to leave the UK suddenly two months ago. I've moved to Colombia, and so I need to end my EE contract. Since I will be here for a while. I´ve tried EVERYTHING. I called every single number I found on the EE web page, but I´ve never...

Resolved! Haven't received a confirmation email for early upgrade

Hi, I chose to get an early upgrade on my phone earlier today, so I could switch to a SIM only contract. The payment was processed and taken out of my bank account but I've received no confirmation email and I'm a bit concerned that the money has gon...

Resolved! Extend phone bill date

Resolved! Upgrade

Hi I am trying to see if my 2nd phone is due for an upgrade but on the system it only shows me my number

EE abuse customers

No idea how you've been overcharging me, your complaint resolution skills are appalling, rather than looking through the account and speaking to me like a human being your staff belittled me forgot to put me on hold and started derogatively speaking ...

Resolved! Can tourists get one-month unlimited data contract at a ee shop instantly?

I'll be staying in the UK for 20+ days traveling and working so I need stable internet access throughout the journey. Can tourist get a one-month unlimited data with hotspot sharing contract at a physical ee shop instantly? And can the contract be au...

Help with changing plan

Hi, i need help with changing my plan. Ive chose the All Rounder SIM Unlimited £36 6MHP, £36.00 monthly plan. When i look at my bill now it is saying that it is actually £72 after the 6 months. nowhere on my contract did it say £72 after the 6 months...