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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65464 Views
  • 69 replies
  • 14 Helpful

Resolved! Last day to pay bill tomorrow

Hi I have until morning to pay bill and then late fee will be added I have just gon3 to pay it but site is now down, how can I avoid late fee or suspended services, no live chat I been looking all day how to find it, Thanks

Taylor72 by • Visitor
  • 563 Views
  • 1 replies
  • 3 Helpful

Resolved! Transfer Mobile Number

I’ve had my phone contract with EE in my mums name since I was 18 (money comes out my bank account) my contract term has ended and I’m now looking to buy a new phone outright and go onto a sim only deal but keep the same mobile number with EE. How do...

Resolved! Cancaelling my contract outside the UK

Hi, My contract is going to end in June 2025. I have left the UK and I want to cancel my contract.  I cannot call 150 from outside the UK, therefore please send me a final bill. [Mod edit: Please do not share personal details as your posts are visibl...

I have had exactly the same experience. £33.68  of extra charges to calls to 00160 483 10514.5 calls each lasting less than 2 minutes. None of these calls appear in my call log and the phone was with me at the times of the calls so nobody else could ...

Malleson by • Visitor
  • 705 Views
  • 1 replies
  • 0 Helpful

Bills not showing when I log in to my account

When I log in to my online account and click on billing, all I see are the menu's at the bottom and a blank white screen, no billing info whatsoever. I do this every month so to access my bill, which I pass to my accountant. Has something changed?

Dan13l by • Investigator
  • 1186 Views
  • 9 replies
  • 2 Helpful

Resolved! Paying bill

I’m abroad and my EE account has been closed. I still need to make payments for my bill. I can’t send text or make calls. Need to speak or chat with agent. 

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