Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Delay bill

Delay bill

Resolved! Calls abroad

I rang a number in Turkey (I meant to use WhatsApp but called on mobile in error 臘‍) as soon as I realised I cut the call after a couple of seconds. The call wasn't answered but I have been charged £3.91....is this correct?

Dont join

Worst provider I ever used regret the day I joined. Scammed and held into a contract, overcharged for 2 years, stupid stupid .mistake of thinking they would be better and now scammed into another incorrect contract.

Billing amount

Hi, I received a pay monthly sim a couple of weeks ago. My monthly total should be £27 per month. This month I am being charged £76, and when I try and link my EE phone number to my EE account, a random account number appears. I have no clue as to wh...

Ownership

I want to transfer one of my accounts to my wife. How do I do this?

Re: How do i find how much i owe on my contract

Hi, to end the contract please?

CHARGED TWICE.

been charged 3 times for pay monthly in one day when i’ve should’ve only been charged once which is £15. EE has taken £45 from my account without my knowledge. it’s a good thing i’ve checked my bank statement, i had to check my previous monthly state...

Regarding my mobile bill

hey, I’m an old customer in ee, so when my contract ends all the data in the app got deleted I don’t know why. The think is I purchased an Iphone 13 pro max before, the screen got broken down and apple store people asking for invoice of the mobile pu...

Resolved! I want my phone bills from August

I want my phone bills from August

Billing ovedue

For some reason you have informed me my billing is overdue and payment not accepted. This is unconventional as there should be no issue with our account settlement. Please confirm as your app is also not operational - allegedly due to vital updates?