Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Minimum time on sim only contract before I can upgrade

Hi. I am thinking about changing my contract to a sim only contract - I am due an upgrade but there are no new phones out I like at the moment. Is there a minimum time before I would be able to change to a sim + phone contract?

Resolved! Contract

When is my contract up

Spend cap

How do I turn my spend cap back on I can’t access it ??

Losing the will to live with EE.. Can't pay my bill over the phone or app

Resolved! End of Phone Plan > move to Sim Plan

Hello, I have a phone plan that is due to end later this year. I have an option to early upgrade, which I know would involve sending my current phone back before moving to another contract. I want to know, if I was to see this current commitment peri...

Resolved! change of address

Hi How do I change my address

Re: Data Rollover con!

I completely agree with you. I feel as though I have been scammed. Every month I have to pay £20 for data I hardly use because where I am at, the EE network isn’t strong enough and I just rely on my accommodation’s WIFI. I am a foreign student and it...

Re: How can I receive bill notifications to my email or by text message?

Hi EE, I used to receive the email notification that a new bill was ready, but not anymore. I haven't changed any preference of my account and I have already asked EE to re-start the notifications. It worked for a month and then it stopped again. Can...

Resolved! Change extra sim to new phone plan

So I got a new SIM recently for a second phone i have, adding it on as an extra sim on my account since it worked out easier. However, my backup phone is now on the fritz and I'm looking to change to a new handset for it and I was wondering if anyone...

Cancel a payment

I made a payment today which I need to cancel to get refund