Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59334 Views
  • 69 replies
  • 14 Helpful

Resolved! Upgrade query

Hi, I am due an upgrade shortly and noticed that the phones and plans are priced individually now, on my current plan I have a 20% MRC discount as I have a second plan. My question is if I upgrade do I still get the 20% discount off the entire cost? ...

Resolved! Upgrade

Hello, I currently have a £12 tablet sim only contract from 2021 until 2022 that I would like to cancel 

Antony19 by Visitor
  • 336 Views
  • 1 replies
  • 0 Helpful

Billing address

I'm looking to change my address on my account;I have gone into Accounts and Subscriptions and where it says 'Address' it does not display my previous address or give me the option to  change it - is this normal? It just says 'Your account holder can...

mikeyv85 by Visitor
  • 422 Views
  • 1 replies
  • 0 Helpful

Complaint s

Hello,Anyone know how to contact ODR?Can't sseem to complete online as asks to select company country but no UK/Great Britain/England etc option. States on EE complaint notice ODR is step 3 so assume option but can't work out how.Thank you

Mel1407 by Valued Contributor
  • 544 Views
  • 4 replies
  • 1 Helpful

Understanding my bill

I recently used my free upgrade but for some reason im being charged the agreed 84 and an extra 52, plus extra charges of 6 pound why so many charges its completly unnaffordable. 

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Upgrade anytime

Hi,I have been looking at the upgrade anytime option. I’ve seen quite a few bad reviews about sending their old phone back & then EE saying it hasn’t been received which is putting me off.is there anyway you can go in store to upgrade & give your pho...