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24 month airtime plan but 36 month phone plan

Nallen29
Visitor

Anyone shed any light on why my upgrade is split into 2 plans and one is shorter than the other. What happens when the 24 month airtime plan is up? But the phone plan isn’t 

2 REPLIES 2
bristolian
EE Community Star
EE Community Star

What you have signed is a FlexPay plan where the finance-loan for your phone is legally separated from the airtime-plan for your usage.

The airtime plan continues on a rolling basis for at least the duration of your minimum term, but then until you explicitly change or cancel it. The loan-plan is a fixed-term repayment, once your phone is paid for this ceases.

@Nallen29  For more information on flex play read read THIS  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.