Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Petty

Jaym87
Visitor

‎31-07-2025 03:08 PM

Can you explain to me why a £14 a month contract gets to £65 ? Why hidden charges ? As a company by far the worst - I explained my situation to your customer service team, my partner has been in hospital for 7 months from a brain aneurysm. I explained I couldn’t afford this monthly payments £65 is extortion for a simple plan. I have made payments every month btw buy what I can afford £14 that’s my budget. Now I have had my services reduced can’t get any phone calls from the hospital to get news on my sons mum. Absolutely disgusting, scum of the highest order…

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎31-07-2025 03:58 PM

@Jaym87 : Look at the breakdown of your bill to see what you've been charged for.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎31-07-2025 03:59 PM

@Jaym87 wrote:

Can you explain to me why a £14 a month contract gets to £65 ? Why hidden charges ?

Without sight of your bill, that's impossible to answer.

Are there any specific entries on your bill that you're unsure about?

0 Helpful
Peter_W
EE Community Support Team

‎31-07-2025 05:52 PM

Good afternoon @Jaym87.

Thanks for reaching out to us here on the Community!

I can really appreciate why the higher than expected bill will have come as a shock here, but as @XRaySpeX and @bristolian have mentioned, we would need to directly check your bill to say for sure what these charges are for. 

Whilst we don't have account access via these public forums, if you reach out to our team, they should be able to help you understand what's been going on. 

We also have specific support available for customers worried about an outstanding bill, and you can find more information here:

Problems Paying Your Bill and Available Help | EE

Peter

0 Helpful