EE services

m_tsyurak
Explorer

Hello,

I am looking for a mobile contract that suits my needs. I use mobile services frequently when I am in the UK, but I occasionally travel abroad for several months at a time and do not use my SIM card during those periods.

Therefore, I need a contract that:
- Provides high data allowances or unlimited data.
- Allows me to terminate the contract early without any additional fees or penalties.

Could you please confirm if such a contract is available? Alternatively, is there an option to temporarily suspend the contract while I am abroad, so I am not paying for services I am not using?

I appreciate your assistance and look forward to hearing about the options that EE can provide to meet my needs.

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

@m_tsyurak : You say "when I am in the UK". Are you not a resident of the UK? If you're not, you probably won't be able to buy a contract from EE but will have to settle for PAYG.

If you could get a contract it wouldn't be suspendable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I am currently in the UK on a visa. What is the best deal you would recommend?

Northerner
EE Community Star
EE Community Star

Hi @m_tsyurak 

EE don't suspended services unless you're in the armed forces. 

https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event

In essence as @XRaySpeX said PAYG but then you still need to make chargeable calls or text to ensure the line is kept active. 

Alternatively consider Sim only but then again you cannot suspend the service.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

If there are no contracts that can be terminated without penalties or additional payments, could you recommend a plan that I can activate specifically for social media and YouTube?

Yes, PAYG.

There are 1 month contracts that can be terminated FoC with 30 days notice but unless you have a UK credit history & can pass a credit check you can't take a contract with EE & probably no other network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

There are 1-month rolling contract options but you wouldn't be able to "pause" or suspend your service or anything like that when you travel abroad. You would either have to continue paying or give EE 30 days notice to cancel the contract when you don't want/need it. This would also involve losing the number when cancelling, unless you port it out to a different network to keep it or move it to PAYG before leaving the UK.

An Unlimited Essentials plan on a 1 month rolling contract is £35pm, with Speeds of up to 100 Mbps (capped). As a contract it continues until you give the required notice to cancel as mentioned above.

A PAYG Unlimited Pack is also £35pm, with Speeds of up to 25 Mbps (capped). This requires topping up monthly and as @Northerner has mentioned above requires chargeable use regularly to keep the SIM active when not being used. You can also save 10% on this plan by topping up automatically with a card.