Hi,
Attempted to upgrade my phone on black friday to a black friday deal, all that turned up via DPD was a sim card, was told it was a single user error because the phone hadn't been pulled through on the system only the sim and now because the system thought I'd upgraded they couldn't do anything about it.
A single user fault form was filled in and I was told it should be sorted within 7 days however that was 9 days ago and still nothing. I've rang for an update but it's the same story, they can't do anything till a back office has sorted the single user error and they can't even give me a time frame.
Anyone had something like this and how long did it take to be resolved?
This was a black friday deal as well which is no longer available and I was going to buy the handset outright through the manufacturer on their black friday offer but EE's deal worked out better overall, but even the manufacturers black friday deal has now ended. At a loss as to what to do, feel like I'm hitting my head against a brick wall.
