Payment error

[Blessin]

Hi, I’m trying to pay for my internet and it’s saying it needs authentication from card issuer but nothing comes up. Need to sought this out please as I have where I’m going to urgently with no data connection 

[Chris_B]

@Blessin  Have you opened the app for the card issuer as this then usually give you the option to approve the transaction. 

[Blessin]

Yes I have and nothing comes up, nothing

[Linzi_H · Accepted solution]

Hi @Blessin 

Have you tried to use a different web browser or device to see if this does the trick?

If you're still no further forward after this, I'd suggest calling us so one of our Guides can help you further. 

Linzi