06-12-2024 11:21 AM
Okay thinking of leaving ee I'm a new customer been with ee for 6 months it says I can upgrade tried on the app and the website couldn't do it I visited an ee shop they couldn't do it and BTW they where very rude so I called 150 talked to a guy he told me I had to pay 6 months bill what was on the 5th of this month which I paid in time so now I'm frustrated and confused I have NEVER missed a payment...to be honest I think your quick enough to take the money but not quick enough to sort out problems
06-12-2024 02:20 PM
Hi @Crazycat
Welcome to the community. We'll do our best to help.
Is your plan a phone contract, or is it SIM only?
Chris
06-12-2024 08:47 PM
Sim only plan
06-12-2024 09:16 PM
@Crazycat What does texting UPGRADE to 150 report back ?
07-12-2024 07:44 AM
Says your ready to upgrade