Skip to main content
Forum FAQ's

Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 14267 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24834 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 49747 Views
  • 55 replies
  • 13 Helpful

Old bill on credit file

Hi guys just wondering if anyone could help me, I’ve recently found an old EE bill from 5 years ago on my credit file I want to pay. I can only see the last 4 digits of the account number and after phoning EE they cannot locate the bill using my addr...

Extra Charges I have Never Used

Why am I being billed for Extra Charges I have never used? I have been in the Caribbean for six months and billed for Extra Charges for the past couple of months. I have only once used my phone to make or receive phone calls here, and after getting t...

Final Bill

Hi,  I cancelled my phone bill and was said it would be £79 and this was around a week ago, i haven’t been charged the final amount however my phone number has been transferred over to my new mobile provider and when i sign into EE my phone is gone a...

Tamzin3 by • Investigator
  • 432 Views
  • 6 replies
  • 0 Helpful

Complaint

Evening all,I'm having a bit of trouble trying to get £40 refunded.Long story short, EE have collected £480 for a PlayStation 5. This should have been £440.No one seems to be able to grasp the fact that nine payments of £40 were collected between Feb...

Deggy3 by • Investigator
  • 456 Views
  • 6 replies
  • 0 Helpful

Contract

On the ee app, how do I find out wen one of my contracts is due for upgrade

Flo1906 by • Visitor
  • 296 Views
  • 2 replies
  • 0 Helpful
Most solutions
More
Top Helpful authors
More
Learn about