Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Lost phone claimed

I made claim 3 weeks ago and every 3-4 days I call to EE [150]insurance for what about my claim they just told me under review and you just keep an eye on your email. Why they taking longer ? And how do I manage without phone? And where can I get sat...

Direct Debit date

Hi there, just looking for some advice, I successfully changed my Direct Debit Date to the 15th each month, so it coincides with my payday, and I had the confirmation come through saying it will change to the 15th after the first month's payment, whi...

Resolved! Account balance

I recently received a bill via a letter and was informed that if it wasn't paid, it would be passed to a debt collection agency.I wrote a cheque and sent it off and it was redeemed by EE. It was confirmed on my bank statement that it had been paid.Ho...

Leaving EE

Hi everyone My EE contract is finishing in October and I want to leave EE I hate them now many years ago I had a contract and then at the end of the contract I told them I want to leave and I had VIP number I paid £600 for the sim card and transferre...

Account ownership

i’ve bought a phone on contract under my fathers name because i wasn’t eligible to buy one yet. and now both of our account are together and if i ever need to go to EE to replace my sim card or anything. i will always need him there as he is the acco...

Can't log in

Hi please can someone HELP ME I'm going mad I can't log in to my account I need to change my payment details Thank you

Resolved! EE VAT Invoices required

My Account No. ********* I want Vat invoices from Apr - July 2024 [mod edit: personal details removed from the public forum]

Reopen account

HiI'm not in the UK right now so I didn’t use my EE number, but when I checked the bill I found that my account was closed. I will go back to the UK on 25/9 How do I reopen it? (If I don’t want to make international calls

Resolved! Help with account

How to change bank details on account

Still being charged for a paired watch

Hi all. I had a paired watch contact which came to an end about 2 months ago. I called EE once my contract ended to cancel this device to ensure it did not renew as I don't use the watch anymore. It appears I'm still being charged for the WiFi plan o...