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adding existing account holder to new account whilst keeping current number.

Standing
Visitor

Hi,

I am looking at add a family member to my account so I can gift data and purchase her a new sim only contract with her keeping her current phone number. What is the best way to do this?

For information we are both EE account holders.  

Thanks in advance

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

You need to conduct a legal change of ownership, whereby responsibility for the phone in question is moved from the donor to recipient, and the line becomes part of the new pay-monthly-billing account.

Follow the "transfer to a friend, colleague or family member" section under https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event - if necessary, CS can start the process with the donor, and the recipient then calls separately and quotes a password to complete the process.

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1 REPLY 1
bristolian
EE Community Star
EE Community Star

You need to conduct a legal change of ownership, whereby responsibility for the phone in question is moved from the donor to recipient, and the line becomes part of the new pay-monthly-billing account.

Follow the "transfer to a friend, colleague or family member" section under https://ee.co.uk/help/profile/manage/change-my-account-in-the-case-of-a-life-event - if necessary, CS can start the process with the donor, and the recipient then calls separately and quotes a password to complete the process.