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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 66344 Views
  • 69 replies
  • 14 kudos

Paying bill

I am trying to pay my bill and the app and website are not working for 3 days. Try to use chat function and it freezes. how can I pay my bill?

Resolved! Moved from BT to EE

Hi, Have just moved from BT to EE (had to due to contract with BT ending). Do I cancel my direct debit with BT or do EE just take it over? Thanks,

HK2024 by • Visitor
  • 1032 Views
  • 1 replies
  • 2 kudos

We've brought forward £50.00

I am a new EE customer with a SIM-only plan. When I received my first bill, instead of £21, I had to pay £71—it says We brought forward £50.00. I am a new customer and have never been an EE customer before. Could you explain to me why I have been cha...

mihov79 by • Visitor
  • 1303 Views
  • 2 replies
  • 1 kudos

Resolved! Picture message charge from nowhere

I've been with EE for about 15'years. Send about 200 text messages a week. All in contract.2 months ago I got charged for 2 picture messages for very first time. Nothing last monthThis month I was charged for 3 picture messages. I never send photos o...

Resolved! Call cap

I am in Thailand and unable to call England due to spending cap need this removed please

Tony104 by • Visitor
  • 521 Views
  • 1 replies
  • 2 kudos

Adding new phone with discount

Looking to add another phone into account. Will the friends & family discount apply to the plan automatically and can I bring the persons phone number (already EE) and use it on new phone if so how do I do that? 

A one off payment

Hi i was wondering if anyone could help me, i took out a new contract with EE last week and had to phone to give more information which i did do, the lady told me i would have to pay a £50 deposit for the phone but said if i didn't want international...

End of contract

My mobile+SIM plan contract has ended on 29 Sept 2024. And it says that I will still be charged the same amount after that - which is quite ridiculous because technically speaking my mobile should be considered "fully paid" after the 24-month subscri...

mmc_29 by • Investigator
  • 1904 Views
  • 5 replies
  • 2 kudos
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