Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Upgrade to s24 ultra

How do i upgrade to s24 ultra?

Re: Itemised Bill

I need to view my itemised phone bill produced for January thank you could you please email it to my email i did ring and cancel but now need it thank you [mod edit: please do not post personal information such as phone numbers on the public board....

Extra charges

HiI cant see the extra charges on my bill. The amount is there but when I try and view it won’t let me. any idea?

Resolved! My phone bill is due on the 24th but I can’t pay it till the 29th what can I do

I don’t get paid till the 29th but my bill is due on the 24th will they let me pay at the end of the month

Resolved! How do I see an itemized bill please need to go back to early last year

Resolved! Old sim only plan is still showing on app after getting a new contract phone

Hi, Ive recently bought a new contract phone, after getting rid of my old sim only phone, which i had on a subscription pack. They sent me a new sim however i’ve just put the one in my old one, into my new one. When i go on the app it is still showin...

Resolved! Hi, can you tell me when my contract ends please?

Price Hike

So the experts got it wrong. Inflation has gone up.We all know what that means. EE and other networks will increase it by that +3.9%.Now it's the right time to say. Customers we know it's all hard with finances at the moment so we won't be increasing...

Contract Ending

My contract comes to an end on the 8th of Feb and EE have messaged me to say my monthly bill will remain the same moving forward even though I haven’t upgraded my phone. Has anyone had this issue? I would expect the monthly payment to go down as I ha...

Re: My contract ends on the 18/12/23.

LEAVE EE AND CHOOSE ANOTHER PROVIDER!! I’m an existing custom and have been for years and trust me they’re scammers and thieves, they are a mobile phone provider and ‘network provider’ but any event or concert I’ve been at sponsored by EE, I’ve never...