How to download a bill

[BluebellSally]

How do I download a bill can’t find the manage bills and payments 

[Ward7]

Same here. I've received notification that my vastly increased bill is ready to view but can't find it anywhere when I log in. Anyone any ideas?

[Christopher_G]

Hi @BluebellSally and @Ward7 

What happens when you try to view your bill in the Bills & Payments section of your EE Online account?

Chris

[Ward7]

Billing and Payments Help

Guide to your bill

Payment methods

Financial support

Leaving EE

This is all that comes up.

[Christopher_G]

Are you set up as the 'bill payer' in the manage numbers section, @Ward7?

Chris

[Ward7]

Sorry, don't know where that is. When I click on the 'manage numbers section' above, it asks me for my account number which I don't have as all correspondence is paperless. I had assumed that by logging into my  ee account it would automatically have all my details on it.

Sorry for being a bit thick - I've been with ee broadband for a long time but have never had a problem like this before!

[James_B]

Hi @Ward7,

Is it asking for your EE account number or the bank account number you use to pay your bill?

James

[Ward7]

EE Account number

[James_B]

Have you linked your mobile number to your account via the 'Link a product' tile in the EE app, @Ward7?

[Ward7]

I only have a Broadband and home phone account, not mobile.