All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hello,I'm ccurrently on a 24m sim only plan. Could I switch to a new sim plan?Kind Regards,
I used to have a SIM card contract included a basic Netflix plan.I ended my contract last October and stopped my SIM card.And at that time I thought my Netflix subscription had also ended.I then returned to my country from the UK, and when I opened m...
I've been trying for a week too and although it initially says "our new visual service will get you there quicker than ever before", it then gives a second message "We regret that the service is temporarily unavailable". Considering the amount of mon...
How when I upgraded my phone before I was meant to now am paying 2 bills for one Sim I pay a bill then I pay a flex pay for £10.99 I though I would just pay the rest of money up but it takes my phone bill then it takes the extra money from flex pay I...
I am having this atm, EE are saying I rang Australia at 2.00am till 7.03am, I was fast asleep and my phone downstairs and I live on my own. They are saying I owe them 665.00. Stressing like mad, they say they are investigating, after reading your sto...
Today, I ordered an S24 Ultra from EE online with Flex Pay and airtime, which includes a multi-line discount. Later on, I found out that I can’t do annual upgrades if I have any discount on my contract plan. Can I cancel that multi-line discount so t...
How can I access live chat ? It used to just pop up when I signed into the app. Now it's not??
My phone was a pay monthly rolling sim contract and I missed payment and I presume my phone bill was cancelled by ee not sure how long ago and I was wondering if I would still be able to get a pac code to keep my number as I can’t call anyone or use ...
I try to Paidup bill 2-3 time but didn't go through why it was happen can u tell and Fix the error for my account
Does anyone know how long it takes to resume normal service after paying bill. I've been waiting for hours and customer service is closed even though it says they open till 9pm
