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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59373 Views
  • 69 replies
  • 14 Helpful

Resolved! Keep number

Just wondering if anyone is able to help , I recently had a contact end but it completely took my number away from me I was waiting for it to be up to get a pac code , will I be able to get my number back now if I phoned up , what would I do about th...

Cxl3AD by • Visitor
  • 495 Views
  • 1 replies
  • 1 Helpful

Resolved! Contract Withdrawal Form

Hi allcould someone tell me where the Contract Withdrawal form is please? I’ve changed my mind and want to cancel a SIM contract. I got an email with a link to where this form is supposed to be but it’s not there

Tartan67 by • Visitor
  • 4094 Views
  • 2 replies
  • 2 Helpful

Resolved! Leaving EE early charges

Hi, I have 3 months left on my phone contract. If I were to leave EE before my next bill is produced how would that work? Would my leaving payment cover everything remaining or would I be charged the remaining cost minus the upcoming bill?I hope that...

Bluscope by • Explorer
  • 761 Views
  • 1 replies
  • 3 Helpful

Invoices are not available

Hi, I have logged in and click on Bills and Payments which is towards the top right of the screen. Then a new screen loads and shows a button that says LATEST BILL which I click on and then nothing appears.I have tried on a different web browser but ...

cbffp by • Visitor
  • 451 Views
  • 1 replies
  • 1 Helpful

Resolved! Contract

I recently took a new phone out on contract with a sim but gave the person the wrong email. since then managed to have the email corrected to my real on and managed to have my phone robbed .i. Want to link the device to my ee account as I changed my ...

Bhavan00 by • Visitor
  • 411 Views
  • 1 replies
  • 1 Helpful

Refunds

I have been repeatedly overcharged by EE.  I have been promised a partial refund, but despite several assurances given to me, no refund has been received. Who should I complain to?

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