Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Charges

Why do I keep getting charged without knowing I pay my bill then I got charged and EE taking more money out of my account I want to report it but I don’t know where do. There it two times they charged me when I didn’t get told there will be charges I...

Resolved! i want to lower my tariff

i want to lower my contract tariff

Apple Watch ultra bill, plan is £47 a month but charged £58 ??

any ideas

Wrong Data Contract

Hi, on the 15th of May I was contacted with an offer of keeping my 25 GB data for a lower price, £9.80 but on a contract. I noticed in my email that it says 5Gb now, so I called EE and they explained that it’s going to change in 10 days or so. But no...

Resolved! Ending contract issue

I want to cancel my contract because I leave UK and come back to my country. At the last day of my UK, I called to 150 but they closed. So I couldn't cancel it. Now I'm already left UK. Jow can I cancel my contract

My bill is high and I am not paying as it seems wrong

Price

Why does my bill vary each month

Resolved! My contract

Hi , i want to stop my contact, I'm going back to Bulgaria. And i won't need it anymore please tell me how to do this

Ending contract issues

My monthly SIM contract ends in June this year.When I contacted the 150 Customer Service last week, the team offered a cheaper 12 month plan for me.However, I have then changed my mind and contacted 150 Customer Service again on the next day for canc...

Retrieve bills from closed account

How can I retrieve my bills after account it closed?