canccelation

[fairways1]

Hi  i would like to know the easiest way to cancel my mobile phone account be nice to do it without  phone call as I  suffer from sver anxiety attacks I'm a pensioner and just cant afford it anymore any help

[Chris_B · Accepted solution]

@fairways1  If you are not going to change to a different network provider then unfortunately you’ll need to call.   If you’re still within your minimum contract term you’ll be required to pay off the remaining contract term.  You do get a 4% discount on the remaining contract term fee. 

[Malta2020]

I know longer use this account and want to cancel it and stop my direct debit 

[Chris_B]

@Malta2020   If it’s a contract you’ll need t call customer support and give 30 days notice of termination.    To call customer support it’s 150 from the device. 
 
 If it’s a PAYG  just stop the DD and don’t use the sim as it’ll go in to hibernation after three months of no use and eventually it’ll be deactivated fully.