04-12-2023 12:04 PM
Hi,
I made a contract with EE on 20th November and I got my sim a couple of days later and I got my PACT number from other provider I moved my number to EE and started to use new sim on 22th November.
I'm planning to move a new address, on 1st December I checked the EE and there wasn't a signal. I tried indoor and outdoor but my phone was able to get only satellite signal for SOS messaging. For this reason I decided to cancel my contract and move my number to EE subscription.
Since last Friday, I'm trying to contact with EE on 150, via email, and also I request a call back but I couldn't get a person to talk.
Today I tried on mobile app and I was able to had a chat with a person, but said sorry and ignored my recent contract attempt with EE via phone, email and call-back request and didn't help me.
I want to cancel my contract and request to move my number to subscription.
Could you please provide me a solution? If I have to pay the contract, can you bring signal to where I'm moving?
Thank you.
Mutlu
Solved! See the answer below or view the solution in context.
04-12-2023 01:41 PM
@mutlu35 : If you've ordered this contract by phone or online you might just be within the 14-day cooling-off period to cancel. Even if you are you couldn't just move it to PAYG, That's for proper contracts expiring.
04-12-2023 01:32 PM
@mutlu35 Where did you take out this contract?
04-12-2023 01:38 PM - edited 04-12-2023 01:43 PM
Dear @Chris_B ,
I called the EE support line and sign the contract online via web link.
Many thanks.
Mutlu
04-12-2023 01:41 PM
@mutlu35 : If you've ordered this contract by phone or online you might just be within the 14-day cooling-off period to cancel. Even if you are you couldn't just move it to PAYG, That's for proper contracts expiring.
04-12-2023 01:55 PM
Dear @XRaySpeX,
I requested call-back this morning and a couple of minutes ago return team called me back and switch to PAYG because I was in the 14 days cooling period. But through the chat via mobile app, I had chat with two different person and both of them said, 'you are out of the cooling period'.
When I contacted the right team, my problem was solved.
Thank you for your support.
Mutlu