Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Ee

Hi! A problem happend with my payment. It failed because there were not enough money to pay iy. Now I want to pay it but I can’t. I don’t know what the problem is. Can you help me?Thank you!

Cancel my EE sim only contract

I want to cancel my sim only contract which i have already paid for this month but i just want to find out if the £24.00 that has been taken from my bank is a cancelation fee i just want to check does that conform i have now canceled my account if n...

Voicemail

Why have I been billed for voicemails ? I have been with EE for years, had the same number since Mobiles were invented… Iv got a good payment plan but now I’m being charged for voicemails? Why please?

My EE contract

What is the benefit of a contract rather than PAYG (SIM only)?

It seems to me that with the monthly PAYG, you get so much more value for money, and I can't see any benefits that a contract would provide you. I am planning to buy an apple watch which would require a monthly contract. However, having a monthly con...

Service fee

I have just upgraded my contract and on my new bill I have been charged £50 service fee what is this actually for

Why EE has higher price overall for phone

If you calculate with your total expense while purchasing mobile phone for 24 month instalments You will get minimum 500 pound more to the original price of phone.

Resolved! Advice re childs 1st sim/plan

Hello,My daughter will have her first phone soon as she starts secondary school. We have an old phone she will have (iphone) and she has a telephone number from another sim (giff gaff) but I'd like to ideally have her on an EE plan/family account. ...

paid bill yet still outstanding

I have paid for my outstanding bill the money had left my account yet none of my services had been activated , I am abroad in Spain and can’t get hold of anyone even though I have paid of remaining puzzle

Resolved! Mobile phone extension

Hi could I have extension on my bill till Friday 31st March