Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 70521 Views
  • 72 replies
  • 15 Helpful

unfair charges

Just feel like i have been robbed today by ee, i had an international minutes add on which i had to top up when it ran out at end of october now ee claim i called a country not included in the list when there was meant to be a spending cap on my acco...

App payment issues

The EE App is still not allowing me to pay my bill I have brought this up numerous times and I get told it will be fixed by the next app update but they have been like 6/7 updates and still won't work does anyone have a fix for this and yeah I know I...

Frazer96 by • Visitor
  • 848 Views
  • 8 replies
  • 0 Helpful

EE charge me 733 pound

 Hello EE charged me 733 £ on July Bill. My monthly direct debit is normal 42 pound.Now they charged me 733.they saying you bought something from sony PlayStation.We didn't bought nothing.Also I called Sony they says your son account is clear there n...

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Shakil24 by • Investigator
  • 3269 Views
  • 20 replies
  • 0 Helpful

Autism and fraud

Hi... So i'm Shaun. 19yr old autistic. I dont really use online banking often. my contract is at £14.40 monthly due to student status etc. i got charged £180 on 04/01/2024. I had no idea about this. Im on benifits. i had no idea about this huge sum o...