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Billing

MHurst85
Visitor

‎01-02-2024 10:48 PM

I’ve just looked on my online banking and my next bill has increased by nearly £100! This for for a sim only plan at £15pm and a contact half way through. I’ve received no notification from EE about a 200% increase and extremely disappointed that there is no customer service support available 

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1 REPLY 1
Katie_B
EE Community Support Team

‎02-02-2024 07:50 AM

Hello @MHurst85. 

Welcome to the community. 

Have you been able to view a breakdown of your bill?

You can do this by logging in to your EE account online. 

This will show you any out of allowance charges you have been billed for. 

Katie 

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