Error message on App

PTCW · ‎23-01-2025

The link you gave took me to a web page that talked about linking my devices??

Linzi_H · ‎23-01-2025

If you're seeing an error on the EE app, can you please try your main online account?
From there, go to Bills & Payments, Manage Direct Debit, and Change Direct Debit. The next screen that appears is where you can type in all the new details and save them for future payments.

We have a handy page Set up or change a Direct Debit which may also be useful.

I hope this helps,
Linzi

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PTCW · ‎23-01-2025

Tried this. Keep getting 'Sorry Something Went Wrong. 2 days now. Got through to Manage/Bills and Accounts, but nothing for Direct Debits.

Linzi_H · ‎23-01-2025

Hi @PTCW

If you're seeing an error on the EE app, can you please try your main online account?
From there, go to Bills & Payments, Manage Direct Debit, and Change Direct Debit. The next screen that appears is where you can type in all the new details and save them for future payments.

We have a handy page Set up or change a Direct Debit which may also be useful.

I hope this helps,
Linzi