All discussion around anything related to EE billing or contracts
From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...
We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...
Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...
Hi
I was recently abroad and my phone is barred from buying add ons as per my request, but for some reason I have been charged nearly £50 extra in my bill this month, my little grandson was playing with my phone, which he may have tried to add on data o...
Hi,I'd like to know what happens if I redeem credit on Airtime Rewards that is more in value than my phone bill?Example, My phone bill costs £25.72I redeem £30.00 from Airtime rewards to put towards my bill.Will it pay my months phone bill (£25.72) a...
I want to pay my bill Friday but u have took my new twirl off so how do I pay
Hello, I have tried to explain to you that I lost my job on the 13tb of September and have been out of work until recently. I have started a new position but because I only worked 8 days in December I haven’t yet been paid. My new pay date on the las...
I purchased a Sony Inzone monitor on an add to plan but changed my mind. I requested a return & then sent it back via DPD. DPD shows it was received by EE on 14.11.2023. However, my latest bill for December shows the Add to Plan charge & I have now b...
I've tried logging in several times over the last few days and once logged in I am just getting the following error message. I'm trying to download my bill.
