Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade Costs

Hi,I'm looking to upgrade since my contract is ending but every phone I look at on EE says that I'm not eligible for any plans and wants me to pay full price for just the phone. Are there problems with plans on the Pixel 8 series?I just want a new ph...

Resolved! Renewing ee contact

I am trying to change my ee contact to a new ee contact (sim only ) . How do I keep my number. I try asking for a pac but it's only good if changing to new network. Any help would be appreciated.

New Contract from monthly to 24 Months

Hi, I made a 24 months contract today. I visited the shop in central manchester. They showed me only three packages of 24 months one was £9 for 5 GB data, £16 for 25 Gb data, £27 for 125 Gb data. I opted 16 option but now I realised there are many o...

Account Number

This wasn't going to be a complaint, but I've had such a bother trying to pay a bill, it's turning into a complaint with only 472 words remaining!I have recently added a SIM to my account for my mother but due to sight difficulties, I've not activate...

Is this miss sold

My mobile contract was formerly with BT. When renewing I was encouraged by BT to move to EE as, IK was told, the two companies have come together and the Ts & Cs would be the same. I now discover that this is not true. When with BT I did not pay any ...

Resolved! Ess device 4G

I have just notice I am paying an extra £11 per month for a Ess Device 4G.When I upgraded my phone in November, I was told I would get a device for FREE and was told I absolutely wouldn’t pay for it.they also tried to sell me broadband which I also s...

Billing

About my bill

Leaving EE

Hi I clicked on the leaving button and it’s generated a text saying I have 100 and odd to pay when I only have one 48 payment left it was only a polite enquiry as to what your web site was offering I should do if I was thinking of leaving can you tel...

Billing issues with mobile account

Resolved! Please pass on my thanks to Lacey in billing ...

I had to call up with a query and she was very helpful and quick to resolve my issue.Great customer service! Please pass on my thanks to her - unfortunately I didn't get a survey text so can't reply via that method.