update

Maximusbrews1
Explorer

Hello,

 

I have upgraded today but they say they need me to phone. I am unable to do this due to anxiety and mental health issues currently. The upfront cost has been taken. Will this be refunded or will I loose it?

 

Thank you 

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Maximusbrews1 : They want you to phone cuz they need some more info from you. If you don't your order will not be accepted. Your upfront payment has not yet been taken. It is merely pending at your bank. If your order is cancelled it'll be released in a few days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Maximusbrews1 : They want you to phone cuz they need some more info from you. If you don't your order will not be accepted. Your upfront payment has not yet been taken. It is merely pending at your bank. If your order is cancelled it'll be released in a few days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP