Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Direct debit

It’s about my direct debit it was supposed to be deducted today but I had to do it manually since the day was almost ending … need help to set it up

Billing

If it is possible to call my number as I can’t [edited] i payed for my last month but it seems like I have to pay another 29 pound which I don’t understand because I’ve already pay 30 last month and I should be paying 11 pound a month please help m...

Resolved! When am I due an upgrade?

How yo cancel contract

How can you cancel contract not via telephone as I really don't want to be dealing with a service desk employee rattle on about deals.

Resolved! Changing direct debt details

I want to change my direct debt details with credit card but it is asking for account number and sort code

Resolved! Billing

How can I get to view all my Bills? Can never find them

Hi there i want to paid ee bill for food shopping asap

Food shopping with asda

Resolved! Standard order to pay bill by bank

What info I need to start standard order to pay monthly bill rom my bank please

Resolved! Need a contact email or someone to contact me.

I have possession of a phone that has an EE contract but the owner has died. I think it was on a monthly contract and I don't think it was paid for yet.I have looked at the website as I want to check what I need to do but there are no email contacts ...

Resolved! No idea when EE will sort it out?

I cancelled my Mobile contract with EE less than a few days after receiving the phone and obviously is well within the 14 day cooling off period etc. However they received the phone on the 27th December (no thanks to the incompetence of Royal Mail an...