Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! I want to close the payment to a card that I do not use.

Refund

Hello. So recently we have had a refund from Microsoft for u authorised third party extra charges. The refund has been processed by Microsoft and sent to ee via the original payment method which would be the number used. How do I see this refund? As ...

Resolved! 30 day rolling SIM only contract

Hello As title says I got a SIM only 30 unlimited data SIM in store last week for my 4g router as a stop gap till I get fibre in the summer, but as it turns out the signal it gets is way worse than my old three SIM I used to have so want to cancel.In...

Stable Links Policy

My situation:I intend to spend up to approximately six months of each year in Australia, and six months in the UK.In a recent phone call with EE I was made aware of the "Stable Links Policy". I was told that I had agreed to this when I agreed to the ...

Billing

I have just been made aware of the 14 plus % increase in our bill no doubt you are able to do this but be reassured that once our contract is out we will never renew or consider EE again you are nothing but a company that’s takes the **bleep** of its...

Resolved! Check number included

HiDoes anyone know how you can check if certain numbers are included in your bundle. I have unlimited minutes and want to ring 03308804541. I think it is covered but not sure...

Resolved! Hi i want to update

Hi this month my contract End on 16th, i’m with EE since 2019 but I want to know how much discount I will have if I want to chose to continue with EE, I also have internet from EE I have BT at home. Thank you

Bill bigger than expected

My bill is £105 this month. Normally around £50 can't find out why please help.

Denied upgrade - Fraudlent Apparntly

No idea what is up with EE lately so not long ago i upgraded from android to iphone and had to swap my email over but for some reason i couldnt login to my email as google kept denying my account recovery so i could still access EE account i changed ...

Updated to monthly sim only

I am at the end of my pay monthly contract and looking to upgrade to a sim only contract, the only options it is giving me are 12 or 24 month contracts, yet I can buy 1 month contract sims on your website? How can I upgrade to one of these?