Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I have had exactly the same experience. £33.68 of extra charges to calls to 00160 483 10514.5 calls each lasting less than 2 minutes. None of these calls appear in my call log and the phone was with me at the times of the calls so nobody else could ...

Resolved! Spend cap not used and can’t send messages

I have not extra usage on my account, however when trying to send messages I get a message saying I have reached my spend cap . Any ideas how I can resolve ?

Bills not showing when I log in to my account

When I log in to my online account and click on billing, all I see are the menu's at the bottom and a blank white screen, no billing info whatsoever. I do this every month so to access my bill, which I pass to my accountant. Has something changed?

Resolved! Paying bill

I’m abroad and my EE account has been closed. I still need to make payments for my bill. I can’t send text or make calls. Need to speak or chat with agent.

I want my bills to stay at £10

Resolved! Hi try to print monthly statement but nothing coming up for click on bills

Hi try to print monthly statement but nothing to click bills and payments i am on website. How do I print bills

Unlink Account

I have 2 accounts assigned to 1 login.When trying to add, remove or upgrade devices this causes an issue as 1 account is my husband's and the other account is mine, orders always land on the wrong account or get canceled due to the names not matching...

Upgrading to SIM only - but 1 month rolling contract

I have more than one number on a shared account. 1 of the numbers is within the 45 day window for an upgrade. I want to upgrade onto a SIM only deal at this time - but I don't want to tie into a contract right now. I want to move onto a SIM only 1 mo...

Extend my bill

I need to extend my bill till the 29th

EE won’t speak to me

Can someone please tell me if EE are right in what they’ve told me on the phone?:I complained a week ago about delays with my order. Complaint handler looked into it and gave me a resolution. I didn’t accept and asked to be sent a deadlock letter so ...

Contracts & Billing

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