Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Re: EE losing court case lawsuit

What was your case? I have a complaint against EE for over charging for over five years . My contract was finished but I still got charged the contract fee plus they were overcharging re data.

Does changing your number start a new contract?

I've had my current EE contract for several years and as such, I don't get charged any roaming charges when I move abroad. I want to change my mobile number. If I do this, will this effectively create a new contract (thus inflicting roaming charges o...

Resolved! Account suspended

Hi there I was with seeing what has happened to customer service online? I have paid 200 pounds towards my bill and was wondering if by any chance my account can be un suspended please and thank you also could I set up a payment plan?

Resolved! @Cancel a 30 day no contract sim, ive only just joined EE

Close the line

Hello,My one-year contract is due till Nov 2024. I am out of the country and I don't have international call access. Is there any way I can close my line permanently (after paying the charges that occur)? How can I contact EE team via email?Thanks

I don’t know how to pay my monthly bill abroad? And I cannot contact EE

Hello,I have switched my SIM card to an E-sim and selected free roaming in Europe. But I don’t know how to pay my monthly bill that I receive a text message about every month. I have tried many times to contact EE directly, but their number from abro...

Re: EE Upgrades: All you need to know

Not true at all.... Wow EE how disgusting is your customer service. For over a year on my app it's been showing that I was eligible to upgrade 10th June 2024 ring up to discuss options and to be informed EE have pushed it back to 25th June 2024. No n...

Resolved! Plans

I want to change my plan, why cant I do it online?

Changing credit card from overseas not working

I need to add a new credit card for payment from the United States. System online never accepts new card data

Phone contract

Hello Allplease I need help as regards my payment plan and date, I have trying to change my direct debit date from 10th to 25th due to when i get paid but all effort has been unsuccessful.. I tried calling 150 but it says temporary unavailable pls he...