Contracts & Billing

Septembers bill incorrect - unable to view online

Hi allI was always under the impression mobile services were paid a month in advance ?My monthly bill is always quite high due to the number of plans and devices for a family of 4.Bill usually generates the 9th of every month. I have looked Today and...

Upgrade v New Line

I’m currently due an upgrade but I’m finding the upgrade costs just now are a bit ridiculous,  it’s actually significantly cheaper to add a new line to my account where I can get the same phone/contract for around £15 cheaper a month, seems like such...

I do not want to upgrade or change to sim only plan at the end of contract. What I need to do?

A "Have My Cake And Eat It" Strategy

I'm planning on taking early retirement in February next year and as part of getting ready for that change, I've been looking at my mobile needs and options... which quickly becomes very complicated. I thought it might be an idea to break down what I...

Overpaid

I looked on my EE phone bill today I have notice that 61 pound has been took out from other services that I have not spent . I do not go over my limit I stay in my contract I rang up 150 to speak to an adviser about this situation. I was on hold for ...

Re: I want to cancel direct debit

Cancel direct debit 

Customer service

What is the customer service number? I need help paying my bill 

Billing issue

Hi I am paying 5 odd pounds extra on my bill.I called in some time ago regarding the issue and I was told that it was not on EE's side and that they can not do something about it as it was a subsection of some sort on the phone, i checked on the phon...

Free Line Rental for 3 months

Just started my new contract, but noticed it says that I have 3 months free line rental which ends in Dec. as an Add-onWhat does this mean?