Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Change my address

Upgrading, can you get a better deal?

So it’s being about 4 years since I upgraded I did it through chat last time but seems that function isn’t available anymore. Question I’m wondering is if you call do you actually get any competitive or better deals than what is already online? EE pr...

Resolved! Re: Cancel new contract within 14 days. Will I lose number?

Need to cancel my EE contract please

Contract

My 24-month contract will be ended in 16 Feb 2024, but now I am stay at China and can’t contact with 150 because I didn’t Open the international roaming before I left UK. I won’t come back and I need to cancel the contract . what should I do? I can’...

I wanna my mobile contract

Hi , I am your existing customer. Can you send me my phone contract in my email .

Deals

Hi, I'm on sim only.I get calls plus 40gb and roaming for £18.80, how do I get it cheaper?

Viewing Bill

Website is useless - constantly trying to upsell but to try and find your bill is impossible. What’s the crack EE - get it sorted or I’m going back to BT! There system worked !

Resolved! Picture txt

My payment plan charges for sending picture txts . Am I charged for receiving them ?

Re: EE billing

I am getting this problem. I often add a purchase on play store but it is showing unavailable. Its been fine until now. I've checked settings. I still have it as a payment method but I can't access the ee play store billing feature.

Help Needed: Missing £39 Refund and App Access Issue

Hi,I ended my contract a month ago, asked for a £39 refund as my account was in credit, but haven't got it yet. I spoke with customer service 3 times, every time they said they submitted my refund but no result. Also, there's a problem with my EE app...