Contracts & Billing

All discussion around anything related to EE billing or contracts

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Forum Posts

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by Former EE Community Manager
  • 16094 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by Former EE Community Manager
  • 26158 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 53868 Views
  • 55 replies
  • 13 Helpful

Resolved! can someone tell me how to cancel my contract please?

Please show me the easiest way to cancel my contract, the website only showed the 'contact us' link. And i just can't find my account number from the menu list. It's so unfriendly user interface and i need to cancel the contract asap. Please reply!

Kaikong by Investigator
  • 351 Views
  • 1 replies
  • 0 Helpful

Data breach.

So I thought I left EE a few months back because it was a contract I was paying for basically no reason. It was a monthly contract and through the app I pressed the leave EE button and I thought that was it. Flashforward to today and they're contacti...

Pauly03 by Visitor
  • 694 Views
  • 1 replies
  • 3 Helpful

Misrepresentation by EE

My current scenario: I have an iPhone on a pay monthly contract £46/m and a sim only for my son. He is using my old phone now £46/mSo I am paying around £100/month for both. Jan 2023 I began my sons sim-only, it began around £18/m after 6 months it d...

R1chardee by Investigator
  • 940 Views
  • 8 replies
  • 0 Helpful

Trying to cancel my contract from overseas

I’m trying to cancel my contract from overseas without having to call a UK number and get massive charges as I’m currently in India.i think it’s pretty ridiculous that you can’t do this from the app and think it’s the company creating barriers to exi...

John529 by Visitor
  • 594 Views
  • 2 replies
  • 3 Helpful

Resolved! Bill

My bill is not easy to find on the app or website, keep getting the monthly texts to say it’s ready to view and still haven’t found it. Not great EE 

Matt0898 by Visitor
  • 290 Views
  • 1 replies
  • 0 Helpful

Wrong amount owed in billing area.

Hi, had a problem recently where I was unable to work for a couple of weeks. During this time, my debit bounced and my access was cut off. Once cash started to come back in, I paid £100 into the account to get access restored, leaving just this curre...

Cheule by Investigator
  • 309 Views
  • 1 replies
  • 1 Helpful

Resolved! leaving EE

Can anyone help me with this I have 2 sim only contracts with EE and I want to leave can anyone tell me the correct process to leaving who I need to notify, how much notice I need to give, and how I go about transferring my number to another provider...

jason165 by Visitor
  • 449 Views
  • 1 replies
  • 1 Helpful