Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Been paying for an unknown number for months

Hello, Upon logging onto my EE account, I discover a mobile number that is the main one I use, but there is another mobile number as well that is linked to my account which I have no knowledge of, I have also realised I am being charged for this ever...

Thinking of leaving

As any member of we available

High in bill

HI Team, i have received this month extra £177 bill as i can see it shows one number 00442076600460 is called but according to info when i called this number it was showing tollfree how come this much charge i have? Thanks and Regards,jyoti Sangale

Moved abroad and would like to keep number and can I get a refund?

Hello, I have recently moved abroad for a few months and would like to keep my number for when I return to the UK. Because I'm no longer using it, what can I do in order to keep my number without paying for it every month? Also EE charged me for this...

Deposit paid for new phone has been used to pay my latest bill

Ordered upgrade and deposit paid for new phone has been used to pay my latest bill.So now I cant find any details on my account that I have requested a contract renewal and ordered a new phone.Obviously can never get through to customer services !!

EE account number(s)

i have 2 EE accounts, 1 for a payg mobile, and one for my broadband/landlinei've had hell and all trouble trying to buy a new mobile phone with a pac code to keep my (currently not EE )mobile number.having spoken to a 'customer service rep' i was tol...

Resolved! Finding copy of contract

Anyone know where you can find a copy of the contract you have with EE? I can’t find it anywhere on the Online portal or App. Not just the details of the plan, the actual legal contract.

(Please enter a Valid Billing Account Number)

Trying to link my mobile EE with my Home broadband EE. Keep getting this whenever I enter the account number. Any suggestions?

Insurance claim

Hi, I made a claim on my insurance for damage cover on monday (22nd Jan) it was accepted and was told that DPD would be in touch about delivering the replacement phone which would most likely be on tuesday (23rd Jan) so to make sure I was free. I ha...

Flex Pay - Paying Extra

I am about to upgrade and will be moving onto Flex Pay. It says you can pay off extra some months towards your phone contract. Does this mean that your remaining payments are reduced to balance it out, rather than the contract being shortened?