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Trying to understand my device plan

John7475
Investigator
Investigator

I am being told it's upgrade time, but my bill is still very high, so I cannot work out if I am still paying for my device, I do not remember the details and my bill does not separate mobile and device plan

I am paying Essentials 5GB £64

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@John7475 : EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

The Upgrade Now in your a/c should also offer you SIM-Only plans.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

4 REPLIES 4
bristolian
EE Community Star
EE Community Star

The FlexPay plans, where device & airtime are separate, are distinguishable by two independent monthly payments.

If you have one single monthly payment, it is covering all your services without differentiation. Once you are outside the minimum term, you are free to move to a SIM-only.

So if I do nothing, I will continue to pay for the device and airtime plan.  I will have to go to sim only to stop paying the device part.

If I upgrade using the link on my account and get an iPhone 16 with a different plan, the old plan will stop entirely.  I went through some of that process but the site told me I adding a new plan, it did not say upgrading the current one

John7475
Investigator
Investigator

Also I cannot see any option to change to sim only, there is only an upgrade which I do not want to do right now

XRaySpeX
EE Community Star
EE Community Star

@John7475 : EE's traditional contracts have no concept of paying off the handset. You agreed to pay the same price for the full duration of the total bundled contract. There will however be a 10% discount 3 months after the end of min. term. You may always choose to upgrade your contract to a cheaper SIM-Only contract from the last 45 days of your contract term.

The Upgrade Now in your a/c should also offer you SIM-Only plans.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP