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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 15928 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 26023 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 53498 Views
  • 55 replies
  • 13 Helpful

Billing

My monthly bill payment is only supposed to be £107.00 and they have charged me over £100 more. Can anyone give me advice or a bit of help to get the money back that was overcharged?

serenmai123 by • Valued Contributor
  • 955 Views
  • 11 replies
  • 1 Helpful

Resolved! extra charges

Hi can i pay for extra charges that have already been processed with a card or anything right now before i need to pay again 

Amerlia by • Investigator
  • 317 Views
  • 1 replies
  • 0 Helpful

Billing

I paid my bill early this week, it’s now been 6 days and nothing has updated on my account that I paid it, how long does it take ? 

ee lost my number!

Hi all!In a recent error, ee failed in migrating me wife's number onto a new sim I had added to my account. The result was my number being wiped. I have been waiting nearly 3 weeks so far, and there is still no news as to whether my original number i...

New Contract

Signed up for a new contract yesterday and was told I would be paying £14 per month. Just checked my account and it is showing as £40 per month!  Who do I complain to?

redvixen by • Explorer
  • 327 Views
  • 2 replies
  • 1 Helpful

Pay monthly for samsung galaxy watch why?

I upgraded today and got a samsung galaxy Watch 6, When I got home I looked over the paperwork and I am paying for my watch every month. It was not mentioned to me in the shop what do I do and why am I paying?

Patrickpk by • Investigator
  • 468 Views
  • 4 replies
  • 3 Helpful

Resolved! PAC code expired

Hi how do i obtain a new PAC code please as the one sent from EE expired 5 days ago and my new provider says they need a valid one to retain my   phone number  ?Many thanks 

Resolved! Can I change my plan 1 day after upgrading?

I upgraded to a Samsung Galaxy 24 plus and the staff member at the EE store Said it comes with a Samsung Galaxy Watch 6. I get home and i look at the documents. And I'm paying for the watch. And insurance on it to Can I go in and change the plan afte...

Patrickpk by • Investigator
  • 394 Views
  • 3 replies
  • 2 Helpful
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