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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59329 Views
  • 69 replies
  • 14 Helpful

Upgraded early but old contract still showing

I recently upgraded my contract 4 months early (Mobile Phone + Sim plan) to an All Rounder Unl (keeping my SIM card) with a trade in (sending back my old mobile). I received my phone yesterday morning however the My EE app / website is still showing ...

SamNewall by • Investigator
  • 1054 Views
  • 5 replies
  • 1 Helpful

Re: Please help am at a loss

so I didn't write this because I didn't have internet, so I didn't have a way to write to you and call you, I didn't allow myself to do it either because someone is hacking me and I know who my partner calls himself Jonh because he didn't order a con...

218080 by • Investigator
  • 718 Views
  • 7 replies
  • 4 Helpful

Keeping my old number

Hello,So I currently have 2 contract phones, one with EE and another with Vodafone. I've just cancelled my Vodafone contract and got a PAC and my contract with EE is due for upgrade, am I able to keep my number from Vodafone if i'm applying it to a p...

Omega32 by • Visitor
  • 446 Views
  • 1 replies
  • 1 Helpful

Upgrade anytime

Hi I've been a EE customer for nearly 12 years and always upgraded every year also using upgrade anytime when it came out paying around £5 at the beginning.  My contract now costs me around £100 a month due to these upgrades , which I completely unde...

Greendog by • Contributor
  • 848 Views
  • 4 replies
  • 0 Helpful

Resolved! Free EU Roaming

My pay monthly contract ended in November 2022, however, I have kept it going, paying c£25.00 p.m., so I have retained my free EU roaming option.If I now switch to a Simm only, is this classed as a new contract or could I do this whilst retaining the...

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