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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 65341 Views
  • 69 replies
  • 14 Helpful

Contacting ee

Hi I had an account with ee but for some reason it's been closed with a bill of over £3000 is there a way I can contact them without calling them as I have heating problems? 

Email address needs to be deleted

My husband has recently passed away, so I phoned EE to cancel his phone number. I have been using the old email address which I wish to retain for the new account however I can’t make a new account although I have got an account number from EE to be ...

LCGL by • Visitor
  • 855 Views
  • 3 replies
  • 1 Helpful

I’m overcharged

Hello , I noticed my recent bill is three times more expensive than I should pay. I call to Ee customer service to complain and they told me there is/was an error with roaming. I was informed also that my case needs to have a special investigation be...

BartekL by • Explorer
  • 846 Views
  • 2 replies
  • 1 Helpful

Cancelling a sim only upgrade

My now previous plan was coming to an end so I decided to upgrade early to a sim only deal. After upgrading I realised that, yes, my new contract is cheaper than the previous one and I’m actually getting more data per month but I’m no longer getting ...

seanmw97 by • Visitor
  • 525 Views
  • 1 replies
  • 1 Helpful

Plan add ons

Hi all, I'm hoping someone can help! I have a few add on's to my contract (occulus, fitbit, beats earbuds) and they're set over a number of months. I can't find ANYWHERE on my account where these are so I can see how long I have left on them (or even...

td91 by • Visitor
  • 496 Views
  • 1 replies
  • 2 Helpful

Full Works Plan

Went to Sim Only in July and got the Full Works plan for £49 less my discount which included 3 Inclusive Extra, but I received a text today saying that 1 was to be removed - surely I should have been notified of this or advised that the plan is chang...

Bill

Good evening I’ve just upgraded my phone, nd it says I will be billed -1300 what does this mean 

Cj134 by • Visitor
  • 384 Views
  • 1 replies
  • 0 Helpful

Lied to over the phone !!!!

Was told on phone the unlimited sim that I wanted was a special price discount of £24 a month ,received the brand new sim and looked on my EE dashboard and it says £35 I’m getting charged every month .lied to over the phone !!fuming ! 

Fleabag1 by • Visitor
  • 448 Views
  • 1 replies
  • 0 Helpful
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