Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I am looking for monthly payment option

Can’t add a new card for payment

EE upgrade

Hi, I’m eligible to upgrade my sim only plan to a phone plan but EE have told me due to payment history I can’t upgrade so they advised me to make 6 payments on time (which is 6 months) then I may be eligible, I am now caught up with my bills and hav...

Re: No call back

I am waiting for ee to call back. Said would call within 15 minutes through text and they haven't! I've had to call twice for a call back.. there are no more options to stay on the call and wait to speak to an advisor! This is no good... I really ne...

Getting charged for just calling a number without connecting?

Have just looked at my bill - i've been charged (twice) for just ringing a number of a new phone to see if it's working without the person answering it/call not actually being connected - just ringing the number to make sure it's working....is this ...

Re: How do I get a replacement sim card (pay-as-you-go)?

Subject: Request to Change Contract to Pay-As-You-Go and Sim Card Delivery Dear [EE Company], I hope this email finds you well. I am writing to request a change in my current contract from a monthly plan to a pay-as-you-go plan. My mobile number is X...

Cancelling contract

First time meddling with phone bills as I've moved out of home. Great way to start by being locked into a contract until 2025 that's above my pay grade, with absolutely no way to cancel. The sales person rambled on about it being cheaper and pressed ...

How to bring up an EE account and view historic transactions etc

Can anyone tell me, other than going to ee.co.uk/billing, how you get to see your account details past and present?! When I do that, I get everything to do with marketing, new stuff etc etc and nothing about my account details. I feel incredibly stup...

Suspension of my line despite having always paying my bill?

My phone line has been suspended from use for the fifth time in 2 months despite having paid my phone bills always on time and despite having assurances from customer service today that it will be placed back on and yet again has become suspended. I...

My mobile bill is higher than I choosen contract

I ordered a sim on contract basis of monthly 22 £ for 125 gb net. But yesterday I received an email that my bill will be 72 pounds i.e 50 gbp for deposite for service charges and 22 pounds for monthly package charges. can you please remove these 50 ...