Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Contact EE

Need to contact EE in regards to changing my plan, as I have left the country but still want to keep my phone number for when I eventually return and because I have many accounts linked to my number. Haven’t been able to contact anyone via the websit...

Resolved! Change payment from direct debit to credit card. How do I do this please? I

I have a 2 year contract but want to pay by credit card so I get my points! Can I change from direct debit? Thanks and take care, Linda

Could you tell me when I last renewed my contract

Resolved! Termination

How do you go about termination of contract, I am really disappointed in the coverage of EE and the charges incurred, when I went to Spain recently I got charged for the privilege whereas my partner had free, also only yesterday I was away for a coup...

Power of Attorney

HelloI've just spoken to the most moody person at EE who was not helpful at all when trying to talk to her about my mum's Power of Attorney. Surely in this day and age, anything like mobile, broadband etc should be the same as a bank in that you can...

Resolved! Help payment

Hi I’m still struggling for money but I will receive money in the 6th of January is there anyway I could get a little bit of extra help with Payment as I can pay anything owed in full on the 6th of jan thank you Niamh ******** *************** [Mod ed...

Resolved! How to get a copy of my call history?

Good afternoon does anyone know how to get a copy of my call history

Contract bill

Help with bill

Upgrade

I wanted to check. The pixel pro 9 Fold is £30 upfront for new customers. But for a loyal customer for over 20 years, the same phone upfront cost is £250. Why is that? Would love to upgrade, and get this done, but the upfront costs price right now is...

Resolved! I need to chat with an agent

I need to chat with an agent regarding my broadband and mobile. I canceled my broadband but am still getting billed and I changed my mobile to pay as you go but I am getting a large bill now. I cannot call EE as I am not in the UK and my mobile doesn...