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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 59391 Views
  • 69 replies
  • 14 Helpful

Credit on account not taken off bill?!?

I have had a credit sitting on my account since late August. I was told it would be taken off my next bill (too late for Sep bill). But today, I have still had the usual amount taken out of my bank account, so the credit has not been applied! What to...

Mumof2g by • Visitor
  • 550 Views
  • 1 replies
  • 2 Helpful

Buying out remainder contract n keep phone number

I want to buy out remainder of the contract which has 3 months left , this is due to flip 4 phone display is broken.How easy is the process of it phone or the app?Ee says I need 2 pay a grand for it to fix ( total joke) the buy out of phone is £200, ...

kypton by • Established Contributor
  • 4567 Views
  • 9 replies
  • 1 Helpful

Resolved! Devices

Hi there just wondering if someone could help me I’m on contract with ee it’s in my name but the bill comes out of my wife account and I’m not sure how many device we have now as we got 5 kids and the bill is very high 

Tom19881 by • Visitor
  • 398 Views
  • 1 replies
  • 1 Helpful

Off to the Ombundsman

I am 6 weeks into filing a complaint with no call back. Clearly EE are happy if customers go to the Ombundsman! Currently being overcharged by £60 per month on the TV service with no sign of this coming to an end. Broadband is fantastic in fairness b...

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