Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

I am vulnerable and was struggling to pay my contract monthly bill I

I was put on a reduced monthly payment plan now it’s expired and I am still in the same position. I am eligible for a reduced payment plan

Sales team lied

2 days ago I was contacted by your sales team that told me that because I have been a loyal customer for many years, EE had a great offer for me.I had a PAYGO paying £10/month and with all the free boosts earned during this time, I had 19GB, 250min a...

Linking family.

Hi, I want to add my sister In law to my EE account. When I try to add her number it says as I’m not the bill payer I can’t, but I have my husband on and I dont pay his bill nor is it in my name so I’m not understanding what I’m doing wrong. Any advi...

Re: Unable to switch from direct debit to credit card

Hi There, I paid early by credit card, but after the bill date. If I was to cancel the direct debit via bank app would they take the credit from the early payment?

60 Roaming data bundles wrongly added!

Whilst on a recent holiday, which is our 1st in 7 years due to my ill health caused a long term work absence and a change of career. This meant I couldn’t afford to save any money. We had to also borrow a substantial amount of money from my mother in...

I need to cancel sim only upgrade

I upgraded a SIM only deal 9 days ago. I need to cancel but I'm being told I will be charged over £300 to cancel. I'm within 14 days cooling off period.I have multi lines (2 to be exact). I need to cancel recently upgraded one due to a relationship b...

Promise to pay

I need to make a promise to pay as I missed my phone bill, I have done this in the past and never had a problem paying in time, I don’t know how I got through to someone before though as I don’t seem to be able to speak to a human through 150!? I did...

Add a discount code

How do I add a discount code to my account

Credit score

How do you get EE to update the information the send to credit score providers, transunion etc?

Bills

I’ve attempted to pay my bill 5 days in a row now, I have no issues with my card or bank and have money in the account it’s being accepted for everything else never had a problem with re before but everytime I make a payment it says there’s a problem...