Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Appalling customer service from EE

I currently have a contract that has finished, and am trying to convert to PAYGO . For a phone company there communication is terrible 45mins wating this morning after the correct PAYASYOUGO chap tranfered me to contract. I cut the call after 45 mins...

Resolved! Upgrade anytime

Hi I'm wanting to upgrade early with upgrade anytime, as I will have to send my old phone back will there be a time I'm without a phone or will I receive the new one before I send my old one back ?

Payment

This network is a scam.They charge for no reason in July they added another £3 bill in my account.Cleared that today received another £39 bill for late pay.I paid on time and they are scamming customers .And there network are **bleep** and it’s a has...

Not a customer, yet received a £60 bill from EE

Hello, I am never an EE customer and I don’t know how subscription fee of £60 got to my payment schedule for the month. Kindly let me have your company email address so that I can send the details.

Resolved! Re: When am i due an upgrade

When am I due an upgrade

Upgrade offered on EE App

HelloI have a Smart Watch which is due to end in November and says I can upgrade early on the EE App but have to pay a small amount. So if I chose a product it says Sorry no offers available to you at the moment. What's that about?

Resolved! Upgrade from mobile to tablet

Im about to finish a 2 year mobile contract and am due an upgrade is it possible to upgrade from a mobile to a tablet i really want a tablet rather than a phone again

Setting my bill through the app

My phone says no provisional for voice.

I switched to ee pay monthly sim on the 8th, from a pay as you go ee sim. Everything was fine until today and now it shows no accounts on ee app, and also states i have no provisional for voice. I cant send texts or make calls nor receive. I have no ...

How to get a SIM only deal for a family member?

My son has had an EE PAYG deal for about 9 years. I want to get him a SIM only deal but can't work out how to do this. I can see there are loyalty offers if I go through my account but then it asks if I want to keep my number. How do I order it so it...