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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 13829 Views
  • 5 replies
  • 7 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 24541 Views
  • 0 replies
  • 10 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 48915 Views
  • 55 replies
  • 13 Helpful

Resolved! Picture txt

My payment plan charges for sending picture txts . Am I charged for receiving them ? 

Re: EE billing

I am getting this problem. I often add a purchase on play store but it is showing unavailable. Its been fine until now. I've checked settings. I still have it as a payment method but I can't access the ee play store billing feature. 

Help Needed: Missing £39 Refund and App Access Issue

Hi,I ended my contract a month ago, asked for a £39 refund as my account was in credit, but haven't got it yet. I spoke with customer service 3 times, every time they said they submitted my refund but no result. Also, there's a problem with my EE app...

jferdous by • Investigator
  • 390 Views
  • 9 replies
  • 0 Helpful

Resolved! Early Upgrade 100 days

Hi, my contact runs out in January 2024 but it says if I'm within the last 100 days I can upgrade early.My current plan says I can upgrade early for £134 but I read that if my new plan is higher than my current plan that there won't be any upgrade fe...

downgrade plan

I'm currently on a £71.26/month plan. My contract ends on the 9th of February. How do I change to a much lower priced plan?

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