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EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by • EE Community Support Team
  • 60490 Views
  • 69 replies
  • 14 Helpful

Upgrade or move to SIM only

Hello, I am now out of contract and have an iPhone 13. I qualify to upgrade but wondering whether it’s more cost effective to buy directly from Apple and take a SIM only deal. Although I know if doesn’t ’work like that’ taking a contract with a new p...

Bex_blu by • Explorer
  • 1523 Views
  • 3 replies
  • 1 Helpful

Tied into an unknown contract

My previous contract ended and i did not want a new phone, so i went to SIM only thinking i could cancel this at any point but without realising it was a 24 month contract. This was not properly explained at the time or did I realise i was signing up...

Unable to access data

HelloI am unable to access my data anywhere outside wifi. I am up to date with bill payments but when I ring 150 it asks for a part payment of over £500. I have no idea what this is and is obviously concerning.Could anyone advise? I gather I still ha...

JenKelly by • Investigator
  • 945 Views
  • 13 replies
  • 0 Helpful

Paying off part contract

Hi, I want to use the money I’ve got from my old phone to pay off part of my current contract so that my monthly cost reduces. How do I do this? Thanks. 

Billing account number

I’m trying to find my billing account number on my letters I have been sent by EE however I’m unable to find this. Is this also known as the bill reference or account number? If not, where else can I find this number? Many thanks,Rosie

Rosie128 by • Explorer
  • 6890 Views
  • 13 replies
  • 2 Helpful

Resolved! Essential Plus SIM

Hi--can anyone help with this?Need to get new contract for student daughter.The situation is she is studying/working in EU as part of her degree courseShe is in France for next 2 monthsBack in UK then for 1 monthSpain for following 6 monthsBack home ...

I am getting the same message today and my phone will no longer send texts? Like you I have checked our account and we are well within limits so can’t understand this.

AR268 by • Visitor
  • 379 Views
  • 1 replies
  • 1 Helpful
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