Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Early Upgrade?

Hi,Long time customer with EE, right from the start and previously with Orange. First time I want to upgrade early but find it harsh I ha e to fork out £283.Are there any offers or loyal customer grace to bypass or have this fee waived?Other companie...

EE Contract to EESIMO - cancelling TNT?

Still with EE but 'moved' from EE legacy broadband to whatever new name is now! Fine, that's going through. Also switched 2 mobile contracts with EE (husband and myself) under the £20 off offer. Husband currently has TNT as an extra, will not be con...

Charged for phone and SIM after initial contract ends

Hi, I got stung by this last time and silly me I forgot to put in my calendar that my 24 month contract was up so the following month I have been charged the full 60 quid instead of around 20 if I'd remembered and changed to a SIM only contract. Is t...

Contracts: Business V Consumer

What's the difference and the benefits of having a business as opposed to consumer contract? I'm not VAT registered

Overcharge

Year ago I move house and during that process I was offer switch from ee to BT.(broadband) Sadly who ever done this forget to turn off my old adress EE so I paid both for little bit. (Didn't want to cancel direct debit as I have still phones with E...

Resolved! Generate new bill

Is it possible to generate a new bill with my change of address on it?

Re: Request for Age Restriction removal on www.leaforganics.co.uk

I am over 18 I am 29 and have a contract please remove the age restriction.Kind regards.

Mobile and TV and Boardband.

When will my mobile and TV and Boardband get put on to one bill instead of of two separate bills?

Charge enq

I'm on a unlimited iPhone £87 plan but being charged £115 , how am I charged £28 extra?

Re: Being labelled abusive

I had the same thing today i got mental health bad and they set me of today and now sat in hospital cuz i lost it when they said not there fault when i had warranty on the battery what exploded in my bed so i got a new phone as they said they cant do...