Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Telephone

How can I stop the contract on the phone?

Resolved! Cancel sim

I would like to cancel my monthly sim

Scam?

Just got a call from "Max" from "EE" calling me about my 40% discount. HmmmmmmI hung up!

Resolved! Contract ends next month. Do I need to renew or can I go onto rolling monthly

Spend cap

Have received a text to advise reached limit on spend cap but there's no additional charges on my account?

SE26 6AS

Resolved! Cheaper tariff if on universal credit

Any info please

Never use EE again

I've been out of contract for a while so decided to upgraded, had the phone for 5 days, never inserted the SIM, the WIFI on it is awfull, when I asked if I could return the phone and go back onto what I was paying EE informed me that because it was b...

Resolved! Bill

Hi. Can you please tell me why my bill has increased in the last 2 months when I haven’t gone outside of my allowance?

Why I left EE and joined SMARTY

I wanted to come on here and say that I have been a customer for as long as I can remember t mobile and orange. This year my contract ended after being spiked an additional £7 . I was now paying £57 for a two year old handset which would not decrease...